Please help me in configuring pop3 email account in service now, as I am new to setting up email accounts.

saleemali · ‎04-09-2015

Please help me in configuring pop3 email account in service now.

tony_barratt · ‎04-10-2015

Hi Saleem,

This is what is suppoed to happen:

..

2 How Email Accounts Work

When the Email Accounts plugin is activated, a script runs that converts existing account information from email properties into account records in the new Email Account [sys_email_account] table. This script creates an outgoing SMTP account and an incoming POP3 account in the new table.

Things can go wrong if there is missing info in existing account information prior to activation of Email Accounts plugin.

What version is your instance? There may a known issue.

Best Regards

Tony

View solution in original post

saleemali · ‎04-10-2015

Hi Tony,

I got provisioned default email accounts from HI team.

But I am not able to send email to the instance.

email receiving is enabled, connection successful,pop3 reader is ready state.

How to solve this?

Regards,

Saleem

tony_barratt · ‎04-10-2015

Hi Saleem,

Excellent that pop3 is working now!

Consider marking this (pop3) question as answered and started a new thread concerned SMTP?

Best Regards

Tony