What resets the thresholding for event rule to create new alert? I'm doing some testing in my lower environment, and I have an event rule setup for Count operator 2 occurs over 2100 seconds. When I manually closed an alert and then a new event came i...
Hi all, I'm preparing for ServiceNow ITOM interviews with 1.5–2 years of experience . Can you please share commonly asked ITOM interview questions or scenarios (Discovery, Event Mgmt, Service Mapping, etc.)?
In our project, we are going to do IP based discovery for citrix worker machines using IP subnet but we would need a domain user which will then needs to be a part of local domain group on the target windows hosts. Thought it will be a non interactiv...
Hello Community, We are part of the Discovery team and have encountered an issue during CI classification in CMDB.We received a change task (ctask) where the Configuration Item (CI) is a virtual machine. This was confirmed through the Discovery logs,...
Hi Team,I want to add managed by group in the payload of VMWare whenever i run the discovery, in discovery status ECC Queue, i select queue = input and in name i select the tags.When i check the ecc queue payload, it has a field of "support by" of t...
Our network team tracks their switches and routers based on their internal loopback address. The issue I'm running into is when discovery runs against these CI's, by the time it hits the loopback address, it determines it's already discovered this CI...
Hi, We have IDS (Intrusion Detection System) devices with a specific OID; however, these devices are being discovered as Cisco Firewalls. Upon cross-verifying, I noticed that some valid Cisco Firewalls are also being discovered with the same OID.I’m ...
Hi All, Earlier 'X' windows server was hosted on 'Y' hyper v Host, recently we have migrated and deleted 'X' windows server from 'Y' Hyper V host, now This 'X' windows server is hosted on 'Z' Hyper V host.1, However when we are are running discovery...
I have a question about the list of errors displayed in Discovery Admin Workspace > Diagnostics > Diagnostics. Please tell me the best practices for debugging these errors. Please tell me what to check and how to resolve them, as well as how to opera...
My customer doesnt want to give us the credentials for Discovery project.They are asking to use ACC for discovering the CIs I want to know the list of all limitations and gaps with ACC-V when compared to Horizontal Discovery (HD)1. Regarding attribut...
Dear Colleagues, The goal is to migrate the ACC (Agent Client Collector framework from one instance to another without altering the configuration on the agents. Currently, there's a host with a mid server installed that connects to Instance A and suc...
I need to discover Infoblox devices, due to which I have created a custom classifier and need a pattern for the identification. Can somebody help with this?
Hello,I have created a custom Discovery Pattern that runs against a MySQL server and retrieves a table containing the database names along with their sizes.For each of these database entries, I would like to:Create or update a record in the table u_c...
How to Configure Discovery Extension for existing Windows Server Pattern and Linux Server Pattern When Qualys Agent is Discovered in Running Processes and we need to Use 'Mark as absent" rule for Custom CI deletion?
When monitoring server equipment using ServiceNow,I believe Zabbix and Splunk are used as sources for monitoring information. Could you please briefly explain whether these can be integrated with Event Management and how each can be integrated?As far...
