Populating a reference field in a form from Lookup select list in record producer?

[shobhit_bhagat]

Hi,

I am looking for a possible solution for populating a reference field in a form through a lookup select box variable in record producer. The value doesnt store but icon shows details of lookup select box passed from record producer.

[marcguy · Accepted solution]

Reference fields need sys_id's to populate them so in a lookup select box you have the option of what to display as the 'label' and what to display as the 'value'.

In the Lookup Label Field, you can specify name or some other identifying type field that users will recognise.

in Lookup Value field , choose 'sys_id' so then you can easily copy the value to a reference field and as long as the reference field is pointing to the same table as the lookup select variable it should populate properly.

Variable Types - ServiceNow Wiki

[shobhit_bhagat]

Thank you so much it worked !!!