Post Clone service account is not Working

[Ajisha Mol B]

Hi Team, 

After Post Clone I am not able create new Service Account(cmdb_ci_cloud_service_account), It is showing invalid insert. Though I have added the cmdb_ci_cloud_service_account table in exclude and preserve table post clone the service account is empty.

SiD2

Thanks in Advance!

Reagrds,

Ajisha

[Rahul Priyadars]

chk this KB

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1160037

Regards

RP

[Ajisha Mol B]

Hi Rahul, Thanks for your response!

After post clone I am not able to create service account and not able delete the records, The records are deleted but still I can see them in list view, when I am previewing the record it is showing as Record not found. How I need to address this issue.

Thanks,

Ajisha

[Rahul Priyadars]

Is ur Instance is Domain Separated?

[Ajisha Mol B]

No, instance is not Domain Separated