Prevent Duplicate Task creation for retired CIs.

Community Alums
Not applicable

‎08-13-2024 07:46 AM - edited ‎08-13-2024 07:47 AM

I have created Health Inclusion rule for Duplicate metrics that includes only specific install status CIs to create duplicate task for. Here I have excluded retired CIs which means it should not create duplicate health metric for retired CIs. But I could see that it is still creating Duplicate task for the CI where one is retired and other is in stock with the message that [name] attribute is same for both. How can we fix this?

shwetamishra_0-1723560062912.png

 

0 Helpfuls
  • 576 Views
3 REPLIES 3

Community Alums
Not applicable

‎08-13-2024 08:07 AM

@Chuck Tomasi @Ankur Bawiskar let me know if you guys have any idea about this.

0 Helpfuls

MichaelEddie
Tera Contributor

‎10-28-2024 09:22 AM

We are also struggling with this use case in our instance. Any guidance or recommendations would be appreciated.

0 Helpfuls

SK Chand Basha
Tera Sage
Tera Sage

‎10-29-2024 07:48 PM

Hi. @Community Alums 

 

The tasks get created by two ways, 1. Discovery source sends data in via the IRE,

2. The cmdb health metrics run

 

Change the identification attributte from name to any unique identifier.

0 Helpfuls