printer discovery

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jomonmathew
Tera Contributor

‎03-09-2020 08:01 PM

Any idea printer discovery works since we have printers from different vendors as we have seen the servicenow have only generic snmp printer probe and hp wmi printer probe

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doug_schulze
ServiceNow Employee
ServiceNow Employee
In response to jomonmathew

‎03-11-2020 08:56 AM

'Configuration item' discovery uses SNMP to do its collection, those other ports are there for the IP Address type discovery that won't create any CIs.  So you want to focus on the SNMP, port 161

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Brian94
Tera Contributor
In response to doug_schulze

‎03-23-2023 11:08 AM

What about for Ricoh Printers.  I have not had much luck with the generic print MIB.  Ricoh Model gets put in for the CI Name.

 

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Robert_Russell
Mega Contributor

‎05-18-2023 08:08 AM

ServiceNow discovery does not reach the enterprise (private) MIB of printers. This causes some brands (or types) of printers to not appear in discovery. Or, if a printer is discoverable, when it’s added to the CMDB, there is only basic information like printer brand and perhaps serial number. Information about printer firmware, certificates, SNMP version/community name, open ports, etc. is available via the enterprise MIB. It requires a connector that uses the ServiceNow API and extends the printer CI to bring all of this information in.

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