I am a newbie in Event management and I can't understand how it actually works.I have a Linux-server and I'm trying to set up a monitoring of some services and availability of host. From my understanding: I need to create a new "Connector Definition"...
I have a user that has an INC0026951 in her groups open INC. However, when she tried to open it, she gets a "record not found" error. When I log in as admin to delete it, I can not find it, I get a "record not found error so I am not able to delete i...
For Event Management we are sending events to ServiceNow using the REST api. There is only one field for description appropriately named Description. When an event moves to an Alert and then to an Incident, the Short Description is added. I would lik...
Hi,Does anyone have any experience or recommendations for how to manage items such as Ethernet cables, HDMI cables, HDMI > DVI adaptors etc.? We want to be able record how many we have and how many are in use and how many are in stock and where. We i...
In my scenario, I have two workflow's (call them A and B).The main workflow,'A', calls the subflow 'B' (as a workflow activity). In the workflow activity where I call subflow 'B', I set the 'Map return value' to a variable that I created, called 'sub...
Hi,I want to get difference between two fields using gs.dateDiff(field,field,false);Here is my BR which will be executed after insert/update on table: myFunction();function myFunction() {var endtime = "";var now1 = "";var extra_time="";if (current.u...
I have an SSH probe that logs into an F5 and issues a couple of 'list' type commands.-- The SSH probe does have the "allow_unsupported_shells" set to True to deal with the F5 TMSH shellWhen I test the probe against and F5, it runs just fine and gives...
getControl not working in Portal .var e=g_form.getControl('fieldname');Giving Null value in Portal.
In an effort to uncover an inexplicable view rule in our CMDB, I found when looking at our IP Switch CIs that I was unable to right click on the CI to change the "view" of the CI from Default view to Compliance view.According to our Developer there a...
Hey folks, Newbie here...I'm wondering if there is a way that I can tell whether a task is workflow-generated? I had hoped that there would be a "created-by" field which would indicate some system account, but the only field I can find like this c...
Hi,I would like to ask how can I display the assets owned by the user who is currently logged in on the computer? Please see attached screenshot:Here's what I've done so far:- Created the Page and the view of the Page and also added the link on the M...
As per our requirement whenever we receive servers from a vendor (DELL/HP/IBM), We have to import them into server class(cmdb_ci_server) with serial number and asset tag, later the build team will install Linux/windows OS into those servers.If discov...
We are running istanbul patch 3; and are attempting to set up the firewalls to allow Windows, Linux and network Discovery. For garden variety discovery we thought that the following ports would be sufficient: UDP-161:162 ...
I have events coming into ServiceNow through SNMP. However, the source of events seems to have a very generic name and we want to change it to a more meaningful name so it becomes easier for users to identify the source of events that get converted i...
I have a group that is not a part of IT that needs to use the system, enter incidents, etc. We want them to be able to behave as if they were IT, view other incidents in the system, and allow other groups to assign to them.What I have done is created...
