How to parse JSON file in a discovery pattern
How do I parse a JSON file with a "Parse file" operation? I cannot find any example on docs site. Example: { "stuff": { "onetype": [ {"id":1,"name":"John Doe"}, {"id":2,"name":"Don Joeh"} ], "other...
Forum Posts
Resolved! Discovery CI
Team, when i run quick discovery against an IP e.g [1.1.1.1.1] it discovers a CI and updates the CI in the CI table. However, the IP that gets updated in the CI table[1.1.1.2.2] is not same as the IP[1.1.1.1.1] i ran a quick discovery with. Appreciat...
Most recent Discovery - Empty
Hello All,Its being observed that some of the CIs are having most recent discovery as "Empty". We did a complete scan & quick scan, both the ways the CI is getting updated but still the Most Recent Discovery field shows up as "Empty" for some devices...
Create asset automatically when create CI
Hi guys, I need to import CMDB on ServiceNow using CSV file. When I import my file I have to create also Asset in alm_asset table. ServiceNow ishould not already automatically create the asset to create the CI? Thanks,
Event Management - MID Server -2 questions - Processing Traps & syslogs.
Hello Team, Wondering if someone can shed some light and help me understand the workings of a MID server in relation to processing inbound SNMP traps and Syslogs? 1) Syslog processing - Can a MID server receive syslogs on the standard Syslog Port (U...
Active, couldn't classify: No WMI connection
I am getting this error when discovering windows servers. We were able to run this in sub production and aftger I cloned the sub prod to Prod for go live we are facing this issue I have checked the Mid Server. It is running with the correct credent...
Unable to install mid server on local computer.
Hello Everyone, I was trying to install mid server on my local computer, but for some reasons it doesn't allow me. Below is the screenshot of the error I encountered. Your help is highly appreciated. Thanks, Sandeep
admin vs discovery_admin
Hi All, We have discovery schedule configured by admin, So need to provide access to different user to run and configure discovery schedule going forward so discovery_admin role is ti enough or we need to provide admin access. If admin access, a...
Operational process question - Does your NOC watch the Alerts queue or Incidents queue?
Hello Folks, FIrst off, Thanks to this community, I am learning a lot about ServiceNOW ITOM. It is certainly helping me transition my skills from other tools to understand the logic and similar logic in SNOW ITOM - more specifically the Event Manage...
Resolved! How to Populate CI Location Based on IP Address
We would like to populate our CIs based on the ip address. For instance, if the CI's ip address is 10.6.4.16, the ".6" means that CI is physically located in our Washington DC office.
Where do I find the "account Id" to complete configuration for a azure cloud account
Hello, i am trying to connect my ServiceNow Kingston instance with my Microsoft Azure Account. On Helsinki I already accomplish to set up a connection.In Kingston I encounter some problems. Where do I find the Account ID (see picture)?Thanks Felipe
Resolved! Credentials test fails authentification for 2012 R2 Standard Windows server inside of a DMZ
Hello, communityI have a following problem - I'm trying to run Discovery for a 2012 R2 Standard Windows server inside of a DMZ. Server is located in a WorkGroup, not in a Domain.I made sure, that both DMZ and local firewalls include exception for MID...
What are the best practices to use the link to "Parent Incident" for incidents?
Hi Folks, Good day. I am from IT support for a company and I would like some advise on this. My company is using Service Now to keep track on our day to day incident submission. The other day, I encountered one situation where a particular Incident '...
How to Integrate ServiceNow with BMC Truesight?
Hi All, I need to integrate ServieNow with BMC Truesight for event management, I know it can be done using REST API's and scripts, could you please help me with the flow how service now receives the events, how mapping of the event fields is done. Ap...
Resolved! Trigger orchestration workflow when Event/Alert is created in service now .
Hello Experts, I am new to servicenow and just started learning.i need your support and guidance to achieve following requirement in servicenow. We have a requirement where Monitoring tool sends event to service now saying process is down. event/aler...
