Hi, I have been reading a lot about approver licensing ( October,2013 pricing model service now ). It states it will grant a new role called "approver_user" to a user and the user would be liable to approve requests in his queue in addition with sel...
Hi, In the approval request email that an approver receives when an item is submitted contains the 'Click here to approve' and 'Click here to reject' links. When the approver clicks on any of those links, an email is opened up for that user to reply....
Is there a way to check for attachments in the current form and making attachment mandatory if a field is checked ?
Getting some strange behaviour when discovering SNMP devices. In this case, I am trying to discover any switch / router device on a subnet. I have created a schedule using the 'SNMP only' behaviour and allocated the subnet range.Taking a random devic...
Hi,This is draining everything I have!I've been following this resource found here on the community - WMI, PowerShell and Windows FirewallsWe have a MID server on the internal (corporate) network trying to connect to a server in the DMZ.Both the corp...
Discovery creating new Hardware/software models,few duplicates. 1)how these models are creating (in discovery which probe/sensor) 2)How will the discovery identify the existing product model while creating any asset ?
When filtering in reporting or even on a list anytime you pick a field that is a date or date/time field you can filter on several predetermined choices such as Last 30 days, Last Hour, Last Month, etc. Is there a place in the tool you can add anothe...
How are virtual networking devices such as PBXs, switches, and routers handled in Discovery? Are these virtualized devices supported in ServiceNow Discovery? If not, we would like to track this virtual attribute on these devices and are looking for g...
Hi All,Will there be any performance impact in case if we increase the "Max run time" for discovery schedules?
I'm new with Discovery and we are currently we made up and running the Discovery to Development. My problem is we don't want all Classes to be discovered and like to filter out which classes needs only to be discovered. Can you help me how ? Let's sa...
Hello,When I kicked off discovery and show status is active. But looks like it's hung and not doing anything. I found out that when i restart the mid server in service-now. Then the job is running, serveral hours later the systom is back again and I ...
I have a group of users (auditors) that I want to allow to see (read-only) the maps in the Dependency Views application and a couple of the modules. I granted them the access to these modules, when they click on the module, they get an error, r...
Hi Team,I want to create a client script, to run a check on the task table from a form field. I have a field called 'u_requester' in a form (new call form) and it is stored in a table called 'u_new_call'. When the requester is filled in by the user, ...
List,Does anyone know of a way to set focus to a field on load of a page? Currently when we 'create a new' Incident, initial focus is on the Case ID field... We'd like it to set focus to the 'username' field instead.Any ideas would be greatly appreci...
Hi,I have 3 fields on the form1) Category2) Tier 13) Tier 2Tier 1 is dependent on Category and Tier 2 is dependent on Tier 1.I implemented a simple reference qualifier which works fine. Only issue that if Category is null (On form load during insert)...
