Resolved! What is meant by Correlation Rules in Event management?
Can anyone pls explain the use of correlation rules in event management with real time example. Thanks in Advance, sweety
Forum Posts
Resolved! Will SCCM recreate deleted Personal Computer or Windows server records from CMDB ?
Deleted few Personal Computer records and Windows server records. Clicked on Execute Now and didn't see any thing happening. So Manually Transformed Import sets and didn't see deleted records getting created. Tried deleting recently discovered device...
Incident > Export To PDF > Detailed Landscape - Exclude Work_Notes field
Hi,First time post, so forgive me if this is in the wrong area, or lacks the technical details required...I have a request for a report to be created, based upon our Incident table. From the incident table view - Incident > Export To PDF > Detailed L...
Field Label: Help vs. Hint vs. URL
Hi,Is there anyone familiar with the field label:- Help - Hint - URLOn the wiki page, the explanation is only for Hint (that works), the URL sounds adding the ? icon, but I don't know how to use the Help field.http://wiki.service-now.com/index.php?ti...
MID Server SSH command
Hi. Is there a way I can see the actual SSH command being executed by a MID server when its discovering a Linux server? Something like: "ssh user@host sudo lsof ..." Thanks, Ron
Using Script Includes to filter a report
I want to be able to filter reports using the service subscriptions for a user (tables: 'service_subscribe_company', 'service_subscribe_location', 'service_subscribe_department', 'service_subscribe_sys_user' and 'service_subscribe_sys_user_grp'.)I wa...
QA Tools
Looking for feedback from the community...Has anyone implemented any automated QA testing? If so, what tools have you used?Thanks,Matt
Resolved! Disable OOTB Event Management Alert Creation
We are in the process of building out Event Management, starting with SCOM. The goal is to pull in events from SCOM and selectively create Event Rules to generate Alerts for things we care about most, and expand from there. The trouble is that we've ...
Resolved! How the "Is Virtual" field gets populated using discover?
How the "Is Virtual" field gets populated using discovery?Is it different for different classes, checked in the business rules "Virtual Computer Check" but still not able to identify from where it gets checked.
Resolved! MID Server not able to install
Hi All,I am trying to install MID Server for discovery. I have downloaded the MID Server from service now and installed in the system. Also followed the steps given in Service now and made changes in config.xml and wrapprer.override.xml. I am able to...
Will a Class "inherit" identification rules for the table(s) it was extended from, if there are identification rules peculiar to the calss
cmdb_ci_lb has 2 identification rules, one with criterion "name,serial_number", and then "serial_number,serial_number_type". cmdb_ci_lb is extended (a step or so removed) from the cmdb_ci_hardware. Would we expect that, if the cmdb_ci_lb identificat...
Resolved! Subscriptions Tab
Hi ThereI'm trying to populate the subscriptions tab against a user record, how in this tab populated?Set up a subscription licence and associated a user against the software, however the subscription tab is not populated.We manage various type of li...
Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery
All, Do we have a way of excluding a CI by name once discovered by Discovery and before its created or updated in the CMDB . This is as a result of dealing with alias. For example if I don’t want a particular CI[based on the name] created or updated ...
Resolved! How to set up MID Server for SCCM Integration?
Hi all, I am going to install a MID Server that is completely dedicated to SCCM integration. I just wanted to know if there is anything in specific(instructions, libraries, etc) to install apart from the file that we download from ServiceNow to set ...
What is the significance of "Duration" and "business duration" field in the Requested Item table
Hi All, Please let me know the significance of the duration and business duration field in sc_req_item. Please let me know why these fields are showing blank in RITM and having values in incident.
