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Servicenow not able to discover Oracle Schemas

Servicenow not able to discover Oracle Schemas  For ORACLE Discovery - The current Discovery process identifies the instances/databases (from the OS access), but it does not actually login to the Oracle database in order to drill further and list the...

naveenmsn by Kilo Explorer
  • 1893 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to exclude Ci from on vCenter Discovery?

Hi All,We are discovering vcenters Infrastructure in ServiceNow Jekartha version.As per client Requirement1. we need to exclude Cluster or ESX Server with the name "PCF". 2. We need to exclude the VMWare Instance name start with "insyfhydvp%"Can we e...

Vini by Giga Guru
  • 1123 Views
  • 2 replies
  • 2 helpfuls

CMDB Identification Error: Identity Rule Missing for table [null]

Having trouble finding any information on this error I'm getting during discovery.   I'm running discovery on some FireEye appliances, so there are some custom OIDs, probe, sensor, etc.   I'm not sure when this stopped working, possibly even before w...

cyked by Mega Guru
  • 3382 Views
  • 2 replies
  • 0 helpfuls

Resolved! Admin vs. Developer

So I'm having some concerns with my role within my company and using SN.   Technically by title, I am the SN Admin. However, lately it seems that I'm being pushed more into the Developer side of SN.   Does anyone have any strict definition of duties ...

Resolved! Discovery Vs. SCCM Integration with ServiceNow

Hi,I'm quite new to the Asset Management and CMDB side of ServiceNow as my business does not use this currently, but I'm interested in floating the idea of doing this.I was wondering if someone on here who has possibly used both Discovery and SCCM In...

Resolved! Assignment Group Name Change

We have had a business unit reorg and we need to change the names of 135 groups (i.e. TIS Support to Technology Support). I have to ensure that making this change will not affect any of the SLAs or other metrics. Your help pointing me to documentatio...

markbrooks by Kilo Contributor
  • 3742 Views
  • 7 replies
  • 8 helpfuls

isUpdate is falsely true even no update is happening

I'm creating import to Configuration mgmt, cmdb_ci_server class.i'm trying to log all different actions for the data, updates (few different options) and inserts.insert is easy, no problems there.but, update cannot be achieved as system pretends to b...

jugma by Kilo Explorer
  • 1249 Views
  • 3 replies
  • 0 helpfuls

Horizontal Discovery log

I'm new at Servicenow and I'm facing issues understanding the meaning of horizontal discovery log, like if port point entry is open for SCCM and so.

manishs by Mega Contributor
  • 1749 Views
  • 2 replies
  • 0 helpfuls

Resolved! Mid server Restart Issue

Hello Everyone,While restarting the Mid server , I am receiving below error message, "error 1069 the service did not start due to a logon failure" I have checked the ServiceNow mid server User credentials and the Service account logon credentials. Bo...

narendrand by Giga Contributor
  • 3714 Views
  • 11 replies
  • 1 helpfuls

Creating a Sample of Incidents.

Hi all, hopefully I'm posting this in the right place.We've been asked by management to create a way of randomly generating a number closed incidents from that month.They would like to check 10% of our closed tickets every month and we're hoping ther...

keefah by Kilo Explorer
  • 1309 Views
  • 3 replies
  • 0 helpfuls

Privileges needed for a Service Account for Mid Server

HICan someone tell me what are the privelages needed for a service account that we use for Discovery1.   I have configured the service account as a Domain User2.   Does it have to have to be a Local Admin for all Servers? If so how is that specified....

Kumar96 by Kilo Contributor
  • 7730 Views
  • 2 replies
  • 0 helpfuls

SNMP discovery

we want to create discovery schedule setup in DEV system that ONLY uses SNMP. This is possible in service now by setting the capabilities (of the schedule or MID server, I can't recall which). This we would run against the   IP space, block by block ...

hemanth029 by Tera Contributor
  • 1564 Views
  • 4 replies
  • 0 helpfuls