Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Printer in classifying in Network Table

Community Alums
Not applicable

Hi, 

 

We have few printers and those are classifying as Network devices.

 

I am new to this, could you please help me the troubleshooting?

 

I saw, we need to change class to reclassify it ( by changing its class manually ), but if we do that, in next discovery it will change it back, right?

 

3 REPLIES 3

Niklas Peterson
Mega Sage

Hi,

Check that the SNMP System OID (discovery_snmp_oid) table  has the proper OIDs mapped to the correct classifier and table.

Regards,
Niklas

Community Alums
Not applicable

Hi, I deleted the CI record(took XML Backup) and ran the discovery it worked, not sure how.

 

Thanks Niklas

when u do the Quick Discovery for Printer Device IP - So its going to Printer Class Correct.

Means Classifier is correctly matched with OID of Printer.

Check these two Classifiers for ur clarity - why it was discovered correctly second time.

 

RahulPriyadars_0-1701148617367.png

It Means Your given Printer OID is present in OID Table.

 

RahulPriyadars_1-1701148671077.png

 

 

Regards

RP