Event Management CI which are not operetional

[George18]

Hi,

Is there a way to exclude events from CIs which are not operational, or which are not found in the CMDB?

Thanks

[Amit Gujarathi]

HI @George18 ,
I trust you are doing great.
Please find the code that may help you.

(function processEvent(event) {
    var ciSysId = event.getValue('cmdb_ci');
    var ci = new GlideRecord('cmdb_ci');

    if (ci.get(ciSysId)) {
        // Check if the CI is operational
        if (ci.operational_status.getDisplayValue() != 'Operational') {
            event.ignore();
            return;
        }
    } else {
        // CI not found in CMDB
        event.ignore();
        return;
    }

    // Process event normally if CI is operational and exists in CMDB
    // Your event processing logic here
})(current);

[George18]

Hi Amit, thank you for your reply. In which location do I put this code?

Sorry, I am still trying to learn the whole SNOW platform.

Can I also check based on a metric name of the event?

Thanks again

[Rahul Priyadars]

Hi George 

One small Input - By Process if a Ci is not operational in CMDB then how its still getting Monitored by Monitoring Tool?

On your Second Point- If a CI is not found in CMDB still alert will be Created with Node value but it will not be binded with CI Value in Alert Table.

Configuration Item Field will be empty when CI is not found in CMDB - Its OOTB

Regards

rP