PRTG - Servicenow Connector not receiving Events, Connector successfully connected

[amit_bt]

Hello, anyone can help me with below issue?

I am connecting to the PRTG Network Monitoring tool with ServiceNow. The connection was successful, even i didn't receive any events in ServiceNow. The service account has read-write access in PRTG. After the connection has been made, do we need to configure anything?

In between sometime its pulled events but most of time not working, whatever event received also incorrect date format, i correct as per ServiceDow doc but events only not coming.

[Sagar Pagar]

Hi @amit_bt,

No need to create duplicate threads. Replied to your original thread.

Take a look at the resolution provided in this support article.

No events from PRTG eventhough the connector is up and Active 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍🏻
Thanks,
Sagar Pagar

[amit_bt]

Hi @Sagar Pagar ,

No luck, i have already seen this KB before raising here. I tried but didnt work.

[shubhamkhai]

Hi Sagar,

I’m facing an issue while integrating PRTG with my ServiceNow instance over HTTPS. When PRTG was running on HTTP, the connection was successful. However, after switching to HTTPS, I started getting the following errors:

1. "Cannot convert null to an object"

when testing the connector in ServiceNow.
2. "No certificate in session untrusted" from REST probe payloads when tried via a background script.

I suspect the problem might be related to SSL certificates. Do I need to configure the MID Server to use the SSL certificate for this connection? Or is there any specific setup required on PRTG's side to trust the certificate?

Any guidance, best practices, or similar experiences would be greatly appreciated!

Thanks in advance for your help.

Best regards,
Shubham 

[shubhamkhai]

Hi Amit,

I’m facing an issue while integrating PRTG with my ServiceNow instance over HTTPS. When PRTG was running on HTTP, the connection was successful. However, after switching to HTTPS, I started getting the following errors:

1. "Cannot convert null to an object"

when testing the connector in ServiceNow.
2. "No certificate in session untrusted" from REST probe payloads when tried via a background script.

I suspect the problem might be related to SSL certificates. Do I need to configure the MID Server to use the SSL certificate for this connection? Or is there any specific setup required on PRTG's side to trust the certificate?

Any guidance, best practices, or similar experiences would be greatly appreciated!

Thanks in advance for your help.

Best regards,
Shubham