ServiceNow integration with PRTG

[madiha]

Hi, 

I am trying to create a PRTG connector instance. I am getting the below error when i test the connections. 

"Connection test failed: ERROR EXECUTING REQUEST: Method failed: (/api/table.xml) with code: 401 - Invalid username/password combo
TypeError: Cannot read property "0" from null"

I don't find any option to add the PRTG credentials. 

I followed the below link: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/configure-prtg-connector.html 

[vadimdukhovny]

As documented in https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/configure-prtg-connector.html, there is Credential field:

Credential

Either select the required credentials from the list or click New and create the required credentials. If you create the credentials, save them using a unique and recognizable name, for example, PRTGOPS.

Attached screenshot for better clarity.

Hope this helps.

Vadim

[madiha]

Hi, 

I did use these credentials. I added my prtg credentials using basic auth. It still gives me the same error. 

I hv attached the screenshots of the same. Is there anything I am doing wrong

[vadimdukhovny · Accepted solution]

Correct, prtg credentials use basic auth.

Please pay attention that username should be defined in the PRTG system (in the user management screen) and the password should be taken from PRTG (and it should be hashed).

If there is no users in PRTG system (in the user management screen), you should define one.

Vadim

[madiha]

Thank you. I wasn't using the hashed password. So the error.