Query on MID Server

[Mathews1]

Hi All,

I have an issue with the MID Server. When I check the MID Server from the Service Now GUI, sometimes it shows as Down. We are having the MID Server in Windows Environment and I was able to RDP the server without any issues and server seems to be up.

Checked for the below and all seems to be running.

1) snc_agent service

2)       java.exe process

3)       wrapper.exe process

Can you advise me why the MID Server status is displayed as Down in Service Now even though the server is up and running fine ?

Do we have any other process related to discovery apart from the ones mentioned above.

Thanks,

Mathews

[Mathews1]

Hi Gary,

We are currently using ServiceNow with Calgary version

[Mathews1]

Hi Stephen,

Threads in the MID Server is 23 , so it should be fine.User account seems to be working fine.

Issue is resolved and the server status is UP.

Thanks,

Mathews