Resolved! Discovery Duplicate remedy
Hello Everyone, Can anyone please let me know how can I create De Duplicate Task manually?Do I have write script for this?Thanks
Forum Posts
Difference Between Orchestration, Automaion and Flow designer or Process automation
Hi Can anyone tell me difference between Flow designer or Process Automation & Orchestration and Automation. Is flow designer comes under orchestration? Much confused Thanks-Vamshi
Approach for Technology Portfolio Alignment - Applications in cloud (Azure) + PAAS
Hi Team,I’m looking for guidance on devising a Technology Portfolio Management (TPM) with a predominantly cloud-first footprint.Current state:Majority of applications are hosted in Azure (mix of IaaS and PaaS), with a smaller footprint in an on-prem ...
Resolved! Under the hood question for Granular Delegate Tasks (expert needed)
I found surface level information about Granular Delegates/Delegation Rules - but need input from anyone that has experience with the code behind the scenes. My question: "Is there a simple way to see all of the HR Tasks that have been Delegated to m...
Resolved! Use PasswordState as external credential storage
Hello,We are experimenting Discovery and wondering if anyone as ever integrated ClickStudios' PasswordState vault as an external credential storage. We know that CyberArk integration is already available but maybe someone could share its JAR file for...
Resolved! What role should be there to see service dashboard in Service Operations Workspace?
I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...
Switch from Calculated Application Service Map to Tag-Based Application Service Map?
BackgroundWe have a goal to start using Service Mapping for a customer and I wanted to try out Tag Based Service Mapping on an already existing Application Service that they handle manually by using Calculated Application Service and adding relations...
Resolved! Credential-less discovery?
I've been reading this document: ITOM Visibility security overview I'm working with a customer that want to enrich their CMDB but are not able to store any credentials in their ServiceNow cloud instance. I see that there are alternatives like having...
Is this a Tag Governance Policy limitation?
Hello, I have a Tag Key & Value policy that compares Application tag against existing Business Applications: var tagValues = [];var gr = new GlideRecord('cmdb_ci_business_app');gr.addQuery('life_cycle_stage_status.name', 'In Use');gr.query();while (g...
Windows Server 2025 Support for ACC in the Zurich Release
Hi Community, I’m need some clarity on OS compatibility related to the Agent Client Collector (ACC) in the Zurich release. Question:Is Windows Server 2025 officially supported as a host operating system for ACC in the Zurich version?According to the ...
Resolved! Event and Alert Aging / Retention Configuration
Hi, Can someone please help me understand where event and alert aging is configured to clean up old events and alerts? Also, what is the out-of-the-box retention period for events and alerts?Thanks in advance.
Resolved! Alert configuration
I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...
Resolved! Error: : An execution timed out with timeout of 600 SECONDS (Intune Integration) ?
Error executing script : org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: An execution timed out with timeout of 600 SECONDS (sys_script_include.6a4e0342773310102dfb23446810611c.script; line 615)
how to supress mid server down incients over weekend
Hi Everyone,We have a scenario where incidents are being generated whenever MID Servers go down. These alerts are triggered through the MID Server down script. We would like to suppress the creation of these incidents during weekends since that perio...