Resolved! Restore relationship data of a deleted CI
Hi Team,We have deleted and restored a cmdb ci . After restoration , the relationship data is lost. Is there a way we can bring back the relationship data.Thank youUttam Sai S
Forum Posts
How should node.js applications deployed to Weblogic be handled by Service Mapping?
I recently discovered a clustered Node.js (server side javascript) application in the Apache server config file for our web authentication service (which uses Oracle's Access Manager, Identity Manager, and Unified Directory). The Node.js application...
ECC_QUEUE not Processing
Hi, Can someone help me on this? Does anyone already build this scenario? If Yes, what are the following i need to check to have an input sent back from ecc_queue? Since im sending an output from the ecc_queue and it always stuck in processing im exp...
Data Certification For Non-Discoverable Attributes
We are trying to enforce Data Certification but are having difficulty finding a common factor to route the task to the correct groups when those groups are not populated in the CI record. Has anyone had to overcome obstacles getting teams to certif...
Discovery Status: Servers are showing as Completed activity marked as Identified (ignored extra IPs)
Hi Team, We have run the discovery for set of IP ranges but it seems that there are few SQL servers with multiple IP's are not getting discovered due to following message in Completed activity field as Identified (ignored extra IPs). If I run quick d...
Put script checking if this server is running on Azure
Hi,When checking the logs in Windows OS - Servers pattern I'm seeing an issue where step 40.2.2 tries to put a script into $scriptPath path which succeeds but no path is entered. In the Debug, a null value is returned. I've attached 2 screenshots wit...
Discovery updating same hostname with incorrect IP
Hi Community, We are facing an issue in our prod instance related to ServiceNow Discovery and CMDB IP updates.For a particular hostname, Discovery is updating different IPs across two CIs classes incorrect Ip for Linux server and correct IPs for Orac...
Services impacted by Alert
We are slowing moving to Service Mapping, however I'm trying to get the functionality of 'Impacted Services' in the Operator Workspace working for our manually related Application Services. How is the 'Services Impacted' calculated? I assume it chec...
Need recommended process for mid server removal in the client instance
I need to document a process where prerequisites and best practices need to be put in the document for the mid server decommission or removal. Anyone can assist with all the things that we need to consider here
SolarWinds and ServiceNow Bidirectional
Hello Experts, I have Integrated SolarWinds with Event Management.Now SolarWinds also wants to see the Incident created in the ServiceNow, on their console. But the Bidirectional on the connector is not working. Kindly suggest. Thanks & RegardsMirza ...
How can we automate the deletion of duplicate CIs in ServiceNow?
Hello Team,Recently, during an interview, I was asked about automating duplicate CI remediation. I answered that it can be done using a De-duplication (De-dup) Task, but the interviewer cross-questioned me, saying that in a De-dup Task, we still need...
Resolved! CSA Question
How are users related to roles or groups?A. 1 to many relationshipsB. Many to 1 relationshipC. Ito 1 relationshipD. Many to many relationship answer What is the answer for this question ??
Discovery status canceled troubleshooting steps
Hi All, In my client instance, one Discovery status record was canceled due to the Max Run Time limit set on its parent Discovery schedule. It’s been around 8 days, and the ECC Queue is empty, so I’m unable to trace the exact failure reason directly....
SRM(Service Reliability Management) in Service Operations Workspace
We need to implement SRM (Service Reliability Management ) for existing services in SOW, we already having solar wind alert automation in placed but we need to utilize SOW for existing services and alert.Please help with how can we SRM be outstandin...
Impact of MFA on Server Discovery
I'm unable to find any details on a work around for SN Discovery on an enabled MFA server. The last piece of information I could find was on the community was 2023. Any guidance would be greatly appreciated. #discovery
