If alerts are intentionally mapped to a non‑host CI such as an Application Service to notify the application team about service degradation, how can the team still identify which downstream infrastructure CI actually caused the issue?
Not a question just an FYI that might save someone time. We hit a bump installing ACC 6.0.1 on some of our Ubuntu Servers. When it tried to download the signature zip file it failed because the file name variable was empty. Distro: ubuntuVersion: 2...
I need to create an Event Rule for SolarWinds so that only events with Event Type = 5000 generate alerts. This eventType is available in the Additional Information field of the event in the following format:"eventType":"5000".Currently, there are oth...
When discovering Windows Servers that are hosting Hyper-V servers I am getting the following error:Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, java.lang.IllegalArgumentException: invalid IP address *ser...
we are facing an issue during Discovery where the IRE fails, and the discovered data is not processed into the CMDB. Has anyone faced similar issue before? Any guidance from the community would be appreciated. @Ankur Bawiskar ,@Dr Atul G- LNG ,@AJ_...
Hi everyone,I’m currently implementing GCP Cloud Discovery using ServiceNow ITOM Visibility, and I’m facing an issue where VMs are discovered successfully, but GCP Storage Buckets and Databases are NOT discovered.What is working:Cloud Discovery Sched...
How come most of the OOTB patterns that create a reference to the cmdb_serial_number table set the column name "configuration_item" when the column doesn't exist on the table (the reference is named "cmdb_ci")? Am I missing something?
I have around 5,000 incidents that I would like to set to “Resolved”. I know that it’s possible to update 100 tickets at a time, but is there a way to resolve all of them at once?
Hi, I am working on the Discovery Fundamentals simulator task Before You Start.I followed the steps, but the simulator is not marking the task as complete.Can someone guide me on what I might be missing?
HI Community, I would appreciate your guidance in the Event Management space. I triggered 3 alerts with the same node. It was tagging with alert clustering tag "Groups alert with same node". And 3 alerts were grouped and the earliest and highest pri...
SpoilerService Mapping rarely fails because of technology. It fails quietly when organizations skip the most critical architectural step: defining what a service actually is. This article explores why unclear service definitions undermine mapping eff...
SpoilerDiscovery is often blamed for CMDB chaos, but in most cases it behaves exactly as designed. This article explains why Identification and Reconciliation is the real architectural control point in ITOM.Discovery is often blamed for CMDB chaos, ...
SpoilerMany ITOM initiatives struggle not because of missing features, but because of weak architectural foundations. This article explores why ITOM success depends on governance, data trust, and design decisions — not simply enabling modules.Many IT...
1. Start with ITOM Fundamentals: What, Why, and HowBefore diving into automation, AIOps, or advanced mapping, make sure the core concepts are solid:What is IT Operations Management (ITOM) within ServiceNow?Understand the difference between:ITOM Visib...
1. Credential Strategy (Most Common Failure Point)Discovery on Linux lives or dies by credentials.Best practicesPrefer SSH key-based authentication over password.Use a dedicated technical account (not personal users).Grant least privilege, but ensure...