SAM normalization

[Mazin]

Hello team, 

On SAM normalization engine, I would like to know what is the meaning of the following terms in terms of the missing information within ServiceNow: 

- "Manually Normalized"
- "Match Not Found"
- "Partially Normalized"

I do understand the concept of normalization in general. My question is about, what kind of records - and in which table - ServiceNow can't locate to complete the normalization successfully and automatically? 

Regards, 

Mazin 

[dreinhardt · Accepted solution]

Hi @Mazin,

here you can find an overview about all normalization status - https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2... 

The normalization of discovery models depends on whether the information from the raw data (Inventory data, installations) already exists in the content library. If there is a match, the model will be normalized. Otherwise you'll get "partially" or "no match" results.

Best, Dennis

[MercBuilding]

Hi Mazin,

    Please find below explanation for each Normalization status for Discovery Models. Normalization is OOB process where servicenow tries to find normalized values for discovered data(Servicenow/SCCM) so that the models can be mapped to Software models and entitlements and show the information on License workbench.

1. Manually Normalized- Discovery model is marked as Manually Normalized when any person has modified the record and saved the changes, even if the values are empty/ filled if any person save the changes the Nomalization status changes to Manually Normalized. once a record is marked as Manually Normalized, the normalization rules will be made inactive for that particular discovery model and will not applied when Normalization Job runs again.
2. Match Not Found - Discovery Model is marked as Match not found when its unable to find matching normalized Manufaturer, Product and Version for discovered values. In short if there are no Normalization rules in place for the discovered data then it fails to populate normalized values and marks the record as 'Match not found'
3. Partially Normalized - Discovery model is marked as partially Normalized when it fails to find normalized value for version and it will populate normalized values for Publisher and product in this case.

Mark my answer as correct if it helps you.

Thanks!