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06-30-2014 12:12 PM
I have cloned down from my live instance, when I submit a record producer (in any application) it does not submit and it redirects me to service_catalog.do. This all started after i cloned down from my live instance. What could be the problem.
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07-15-2014 07:04 AM
I had a page with the URL service_catalog.do that was overriding the OOB service_catalog.do I changed this to service_catalogs.do and it started submitting the Record Producers.
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06-30-2014 04:51 PM
Sean, could you provide a bit more detail?
There is probably an issue in your record producer script; that's what usually causes it. If you could:
- Check the syntax of your producer script
- Post the script here
- turn the "Debug Log" module on and add reply with the results here, that would be helpful.
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07-01-2014 07:22 AM
ok this is weird. I had noticed the redirect commented out so i un commented it yesterday and it still redirected me to service_catalog.do
with the redirect still commented out If i go into the service catalog-->Record Producers and select the record producer in question and then click 'try it' the record producer will submit into the system with the correct redirect.
current.u_incident_description = producer.u_incident_description_detailed + producer.u_incident_description_how;
current.u_employee = producer.u_employee_name;
current.u_employee_name = producer.u_employee;
gs.include("FormInfoHeader");
var fi = new FormInfoHeader();
var s = 'Your HSSE Incident has been submitted.<br/>';
s += 'We will contact you if we need any further information.<br/>';
fi.addMessage(s);
//producer.redirect = "hsse_quality_incident_status.do";
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07-02-2014 05:25 PM
That is actually the client log, not the server log.
I was hoping for the server-side log that prints out on the bottom of the NEXT page when you select the "Debug Log" and "Debug Business Rules (details)" modules in succession.
If I understand you correctly, if you (as an admin) go to Self-Service >Service Catalog > [record producer], it doesn't work, but as an admin, if you go to Service Catalog > Record Producers > [record producer] and click "Try it" it does work.
To make sure you're modifying the same item, go to the NON working on, R-click on the header and choose "Personalize Item" to make sure the producer script is the same.
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07-15-2014 07:04 AM
I had a page with the URL service_catalog.do that was overriding the OOB service_catalog.do I changed this to service_catalogs.do and it started submitting the Record Producers.