Reference field to show inactive users for catalog item and assoc. tasks

Blair5 · ‎05-27-2014

I found a discussion regarding inactive users being shown on a catalog item. --> Reference field not showing inactive users for our asset team

I'd like to show the inactive users on the catalog item (Offboard a user) and all subsequent tasks. The discussion I found addresses catalog item part, but not the TASK part. Does anyone have any ideas?

randrews · ‎05-30-2014

on the existing br you only need to modify ONE line.. find the if line that kicks it off and change it to

if (!gs.hasRole('user_admin') && !gs.hasRole('view_inactive_user') && (current.getEncodedQuery().indexOf('sys_id>')== -1))

then just add the ref qualifier to ANY reference field you want to show disabled users of sys_id>''

View solution in original post

Bhavesh Jain1 · ‎05-28-2014

Mark has asked to update the existing Business rule.

Add your conditions like catalog_item.....in the encoded query part.

Blair5 · ‎05-28-2014

Would it be...?

if(!gs.hasRole("admin"){


if(current.getEncodedQuery(sys_id=ae20225e0a0a3cac00b8ac8dbc5c018a^ORsys_id=a347dac30a0a3cac004f1ab999174e31){//sys ids of catalog items


current.addQuery("active", "true");


}


}

Bhavesh Jain1 · ‎05-28-2014

if(!gs.hasRole("admin"){ 


if(current.getEncodedQuery().indexOf('sys_id=ae20225e0a0a3cac00b8ac8dbc5c018a') >=0)


{ 


current.addQuery("active", "true"); 


} 


}

Blair5 · ‎05-28-2014

I did exactly as above and an end user is not able to search for inactive users on this particular catalog item.

justin_drysdale · ‎05-28-2014

What role does the person who uses this catalog item have? itil? Will any ess users be able to use this catalog item?