Relationship between network components and server

VivekSattanatha
Mega Sage
Mega Sage

Hi,

We have data available in Exit interface routing table but still we dont have any relationships. Anyone knows which sensor is responsible for creating the relationship of IPConnection::IPConnection.

Regards,

Vivek

1 ACCEPTED SOLUTION

Chatarina Lyth
ServiceNow Employee
ServiceNow Employee

Hi Vivek.



Starting with the Helsinki release, Service Maps will   include layer 2 network switches in the maps.


For either Layer2 or Layer3 network devices, standard discovery must be run against the individual IP Addresses of the devices or the IP Ranges that include the devices.  


Details about how to set the Network discovery up:




Run network Discovery



Is this job giving you any errors that you can share?



BR
Chatarina


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10 REPLIES 10

JBark
Tera Expert

I've been chasing this for a while. It's kind of my Holy Grail for Network Change requests.


bradley_owen
ServiceNow Employee
ServiceNow Employee

He Bradley,



We have already gone through that doc. We already have all the prerequisites. This doc doesn't have enough details like which sensor is creating this relationship and all.



Regards,


Vivek


You may have the same issue we do, all our routers and switches are set to Layer 2, not Layer 3. I've asked and been told no by our Network Engineers. You have to have Layer 3 to get Discovery to do what you need for this. Apparently you can buy Service Watch to get this done on a Layer 2 network.