Hi Team, We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...
I know that installing SAM has changed discovery so that when it detects software it now updates the cmdb_sam_sw_install table Does anyone know what the actual mechanism is to make this change ? I have a client who for various reasons need the origin...
i read from docs but its not getting.
Hi, We have a lot of servers we need to add dynamically to a Dynamic CI Group, so they can be added automatically to a change request when e.g. patching the servers. (This is ootb funtionallity.) The servers are in Azure and are tagged there, so the...
In my scenario, I want to cluster two MID servers from different cloud environments (AWS and Azure) in a failover MID Server cluster to create redundancy if one environment becomes unavailable. The MID servers run on Windows hosts located in differen...
Is it possible to run/create Discovery and Service Mapping at the same time?Specifically, is it possible to create Service Mapping when performing Discovery?I would appreciate it if you could let me know if there is any reference material such as the...
Need some guiding here... In the Alert created from an Event, I see the host name in the Configuration Item field. I need to create an incident, but not on the Server of the Alert, but on the support_group of the Impacted Services. How is that done? ...
Hi! I am reworking our discovery schedules and I need to maximize efficiency on the MID Servers and Clusters we use for the many IP Ranges around the world we have. The problem is that I can't find the Geographical location of our MID Servers, is the...
So i am running discovery on a device and i am trying to populate the running process table associated with that device. I know the ADM probe is the one that gets this information for me and once the probe runs the running processes information is r...
Is there a way to set the maximum number of bookmarks to display for favorites. Upgraded to San Diego from Orlando. We have the NX UI enabled. In Orlando and after upgraded all the bookmarks were visible. After adding a bookmark, the maximum disp...
Hi,Any pointers/suggestions on how to customize "CMDB Workspace". We are in San Diego.Link to CMDB Workspace - https://<>.service-now.com/now/cmdb/homeWe want1. Remove CI Search2. Add new BOX3. CI Overview - We are able to add new class using CMDB Gr...
We have manually created Application Services and now want to use Service Mapping to populate these using the Tag-Based population method. Has anyone converted a manually created Application Service to a Tag-Based Application Service?
I have a requirement, wherein i have to create reports for Configuration Item table. Reports should be generated weekly for CIs Created , Created by , Updated and Updated by Last week. All the mentioned coloumns should be included in the report. Repo...
Hi All, Need your kind inputs for this issues. Many of the schedule jobs are getting failed. Shazzam takes more time to execute, for example one schedule job has only 5 IP's configured. but still it take very long time to execute Action Taken so f...
