I am working on some changes to notifications and I have two notifications being sent out at the same time and I'm trying to adjust one of them without any luck. The first notification will be sent when an RITM is cancelled and will include additiona...
Hi, AWS Cloud discovery is giving below error Pattern: Amazon AWS Datacenter discovery Step: Get AWS regions Error: Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the fo...
Hi, Discovery is failing on some Windows servers with the error below: - Test Credentials works fine on the target box.- Also saw the exact error described on KB0781997, and made the suggested change but that didn't help. Error: error="Command [snc...
Hi all, Can anyone please let me know when we run cloud discovery(AWS, Azure, GCP), in which all tables data gets stored? I know for hardware related data its gets stored in usual tables but the specific cloud related data tables is what i am looking...
Hi, I do have requirement to keep the secondary alerts in OPEN state even after Primary alerts gets closed. Need to see if the secondary alert is also closed by the clear alert or not. By default, one option available but it is specific to Rule-based...
Hello All, Is it possible to exclude one class (cmdb_ci_patches) form checking duplictaes? I have checked CI Class manager and under Health Inclusion rules sys_class_nameINSTANCEOFcmdb_ci_appl^ORsys_class_nameINSTANCEOFcmdb_ci_batch_job^ORsys_clas...
Can I use "system import sets" to update existing records? I would like to update my ServiceNow CI by importing an edited Excel for a record already registered in ServiceNow. Thank you for your cooperation.
Hi Community , we are preforming Agent client collector discover to discover windows machine . i have installed one agent in the windows machine host the status is up ,but its unable to collect the data below is the screenshot for reference . when i...
Good day all, It is possible to setup a ACR Admin user with out multi-factor authentication? The reason for my question is that we are a global operation and I need to setup an account for ACR in the event of SSO failure, but we do not want link the...
i have created Alert Management rule to trigger incident whenever condition matches. subflow is attached in Alert Management rule. Above subflow works fine in flow designer test but fails in Alert Management rule. main problem is alert is not populat...
Not able to select user record from above action 2 it is showing readonly.
Hi, Please let me know the advantage of Service Graph Connector over cloud based discovery and vice -versa. One I remember is Mid- sever is option in case of service Graph connector. Again only with Service Graph connector we can not do Service Mapp...
Am looking for a high level diagram on how ITSM, Intelligent apps, and business management modules (problem, incident request) are intended to exchange data or have relationships with each other and other modules. For example: CIM, Agile, Securit...
Can someone point me to technical docs about using Application Fingerprints? Maybe a best-practices guide? I did go into it and played around with the data in a non-prod, but just not seeing the "what's in it for me?" factor. Thanks!
Hey everyone, Can someone help me to understand what is the ci_identifier and ci_type columns in ServiceNow Events (em_event) table? Can anyone share some examples that what kind of data/values can be populated in ci_identifier and ci_type columns?...
