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Resolved! Subflow not working in Alert Management Rule

i have created Alert Management rule to trigger incident whenever condition matches. subflow is attached in Alert Management rule. Above subflow works fine in flow designer test but fails in Alert Management rule. main problem is alert is not populat...

Community Alums by Community Alums  
  • 842 Views
  • 3 replies
  • 2 helpfuls

How to setup and manage Azure certigicates?

I was informed that there are Certificates that are being issued for Azure and we need a way to discover them and set up renewal tasks so that we do not miss an expiring certificate.  I am curious if there is any documentation for setting this up? We...

alhalljr by Tera Contributor
  • 588 Views
  • 1 replies
  • 3 helpfuls

i am looking for a high level flow of the ServiceNow applications

  Am looking for a high level diagram on how ITSM, Intelligent apps, and business management modules (problem, incident request) are intended to exchange data or have relationships with each other and other modules.  For example:  CIM, Agile, Securit...

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Diane22 by Tera Guru
  • 1027 Views
  • 3 replies
  • 0 helpfuls

Getting started with Application Fingerprints

Can someone point me to technical docs about using Application Fingerprints? Maybe a best-practices guide? I did go into it and played around with the data in a non-prod, but just not seeing the "what's in it for me?" factor.  Thanks!  

David77 by Giga Guru
  • 833 Views
  • 2 replies
  • 1 helpfuls

Resolved! DCOM port requirements for Windows Discovery

I need more details on DCOM ports opening for Windows Discovery. Which all ports needs to be opened. How DCOM is related to Windows discovery. What all needs to be done. Need to share the exact details to my windows team for fulfilling successful dis...

Suggy by Giga Sage
  • 4312 Views
  • 8 replies
  • 3 helpfuls

Resolved! While debugging patternGetting error- Failed to execute task, PatternDebuggerTask, with failure message: class java.util.LinkedHashMap cannot be cast to class java.lang.String

Hi Team, While debugging the pattern getting Error- Failed to execute task, PatternDebuggerTask, with failure message: class java.util.LinkedHashMap cannot be cast to class java.lang.String.   After made connection section while testing the step it i...

Rajamouly by Tera Expert
  • 1360 Views
  • 6 replies
  • 1 helpfuls

How to display a confirmation Pop up in Service Portal

Hi Team,   We have a catalog item and user will be filling the details in the catalog item form in service portal. While user is submitting the request it should display the message stating "Are you sure to submit the request: requested for" and it s...

Arun87 by Giga Contributor
  • 2394 Views
  • 19 replies
  • 1 helpfuls