What happens to alert if the event resolution state is changed to closed.
Suppose if the Resolution State of event is closing, will we be able to see the alert number in alert field or not
Forum Posts
How to exclude a VMware Virtual Machine Instance CI from being discovered
Hi, would anyone know if I could use the Process Classification record (found under Discovery Definition -> CI Classification) for vCenter to exclude a certain name of a VMware Virtual Machine Instance from being discovered? This post mentions to con...
Resolved! Does tag-based application services not update tagged CIs automatically?
I have set up some tag-based application services. A virtual machine instance CI was updated by our cloud discovery with tags matching one of the tag-based application services. (The service is set to Operational.) I expected the CI to be added to th...
Excel sheet to convert CIDR to IP range for discovery import set
My client gave me an Excel sheet of CIDR networks to discover (e.g. 10.1.2.0/24) and to import into Discovery I need start and end IPs for the import set transform. Anyone know an easy way to convert this in Excel?
Resolved! Best practice guide for Service Discovery schedule run (Post service discovery / mapping implementation)
How often should a Discovery schedule be triggered or invoked ? is it every day / weekly ? When is it best to run the Discovery schedule ? off peak hour or Off business hours ? Can someone send me a best practice guide or material which can be used b...
Resolved! ITOM - Pattern -- Can we insert data into custom table?
Hi ITOM Experts, Does anyone know to insert data in custom table via pattern? Remember custom table is not extending from CMDB. I tried to use Transform operation or merge but result is still not working Thanks for helping. Regards, SS
Why does an Event with the same MessageKey keep linked to the same Closed Alert even after 4hr period?
Hello, Event with the same message key keeps getting linked with the Closed Alert even the time Different between the Time of event field from event Record and the initial Event Time Field from Alert Record is more than 4hr (System Property:evt_mgmt....
Resolved! Clone preservers for Discovery and Service Mapping?
We are having 3 instances - DEV, STG, and PROD. Currently we are working on Discovery and Service Mapping project - Still WIP in in DEV only, but we got an urgent requirement to clone PROD over DEV in order to do the Instance Upgrade So how to deal t...
MID server sizing / recommendation / guidelines
Hi All, Is there any recommended guidelines like how many adapter / integrations can be done from one MID server ( In Event Management ) also can we host the SNMP adapter on same MID server ? It will be good if you have any document for MID server...
Resolved! How to write a script in inbound email action (create event)
How can we write a script in inbound email action in servicenow so that we can send the payload through email and get that payload as event in servicenow
SNMP Trap collector doesnt restart after midserver down
We have an SNMP trap collector setup for event mgt that feeds alerts and incident generation via ITOM. when our MIDservers have a down condition (patching or whatever...not sure yet if 'why' matters) the SNMP Trap collector fails to restart causing o...
Resolved! Dashboard and Widget permission issue
Hi All, I have created 2 users called test1 and test2. Test1 is having evt_mgmt_operator role and test2 is having dashboard_admin and evt_mgmt_operator role. I have created 1 dashboard and 1 report widget ( in that Dashboard ) under Test1 user and sh...
install_status is set to retired even if the discovery of the server completed successfully.
Hello Experts , I noticed when I checked one server under the cmdb_ci_win_server it's status changes to retired .Also when I checked the same VM under the table cmdb_ci_vm_instance it's status is on . I have gone through the audit log and understand ...
Resolved! How to add same entry point in multiple Service Maps
I have requirement where we have few batch job servers supporting multiple application services. When we create a Service Map for those Applications, We need to add those Batch Job servers as separate entry points. Since the Batch Job servers does no...
How to export the Report Charts?
Issue:Unable to export or download the Report charts from Service Now (Reports extracted with graphical type: Bar Chart,Pie Chart etc).I just want to export the report charts and add trend lines, goal line and do some modifications into it . Observat...
