Remote access through Service Now

[h_badger]

I am curious is there a way to remote into a customer/client computer through Service Now?

[manikorada]

Gary,

I don't think there is a way for it. But you will able to send some commands or retrieve information from any computer using Discovery/Orchestration.

[h_badger]

We want to be able to take control of a users computer, just like we do now through SCCM 2012.

[Stijn Verhulst3]

Hi Gary,

I have to dissapoint you, this is not possible because you'll need client software installed on your computer in order to make the actual connection. And if the instance is in the cloud, you'd have to pass the datacenter of ServiceNow...

Why would you like to do this via ServiceNow?

Kind regards,

Stijn

[myself]

Use LogMeIn rescue to access remotely any computer and handheld devices and then integrate LogMeIn with ServiceNow to cpature all your chats and session history inside ServiceNow.

Please find the link below for more details:

https://store.servicenow.com/$appstore.do#!/store/application/fad9774c4f4a4200b654ff6f9310c73f/1.0.1...