Hi, There is a scenario where different Incidents are getting created for Primary alert and associated Secondary alerts. Please suggest how to avoid creation of incidents for secondary alerts when an incident already exists for the primary alert. Ch...
Hi, I have a requirement that I need to get the holiday dates mentioned in the cmn_schedule table name Bank holiday in that list of holidays will be there, if any Security Incident is created with in that bank holiday time it should create a automat...
Hi All, We turned on Cloud discovery for Azure with the option on the schedule to discover the virtual machine, which created two scheduled for Service & IP based as expected. When discovery ran it discovered all cloud resources, but none of the virt...
I am doing some clean up, I need to close sc_tasks depending on some conditions with following script which is not updating the record. var task = new GlideRecord('sc_task');task.addEncodedQuery('addEncodedQueryhere');task.query();while (task.next(...
Hi ITOM specialists,I have a funny scenario, I have some ESX servers that are not being discovered, the timeline is as follow: -Until a few weeks ago, they were being discovered by the VMWare credentials that I setup, then suddenly , discovery couldn...
Hi All, I would like to know if there is a way to trigger event to Event Management when there is continuous CPU/Disk/Mem usage for 20mins. At the moment, Check definition contains Interval attribute(300secs) which runs-on every interval and validat...
I have configured Data source using SFTP file retrieval method.The file that will be kept in the path can be of any name which is not known before and there can be more than one file.What should be specified in the 'File Path' and 'Connection URL'?
Hello people, We are planning to setup auto discovery for the SD-WAN edge devices in ServiceNow. I could find no patterns/ classifiers for these devices in the system. I wanted to check with the forum on what is the best way to achieve this before go...
Anyone have experience using Discovery to bring in additional cloud details like transit gateway/vnet and TGW attachmetns/VNET peering data? In AWS for example I can see VPCs are recorded on the cmdb_ci_network table and contain the VPC ID. in AWS ...
Discovery of Wireless Access Points via the Cisco WAPs Network Switch Pattern extension seems to be auto-populating the device_type field with a invalid sys_choice value wireless_access_point. I cannot locate where this value is being populated. It...
How Text Based grouping of alert working , Is there any scope to tuning text based grouping . What parameter it takes and what logic it use to group . As per my understanding once we enable properties it works , but don't know what logic they use , ...
Hello everybody . I need to set up an alert report with specific filters such as start date and end date, group by (host Class and Location), management, host, class, location, regional and severity. This report is to check which were the biggest off...
Hello Experts, I want to lock down the actions available in express list when we select an alert in express list, at the moment all 5 actions are available for anyone to user, but what I really want is to have the actions only available to certain ro...
Hi Everyone I just want to ask, how can I generate report for handled/touched ticket by each individual member of my group using Incident Metric [incident_metric] Table? Currently I use the conditions: Updated by > is one of > (group members)Task typ...
Using Istanbul...I have a 2 column CSV file to import. Column A is my Coalesce field. Column B contains data for the field I want to update.For some rows in my CSV, the case of the Coalesce field (column A) isn't the same case as what is in the C...
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