Hi,I have a requirement wherein whenever the assignment group is getting changed for any incident , an email notificationmust be send to that group about this change.I am required to achieve this by using events . How should I proceed ? Also how can ...
Can someone please explain what these Discovery activities Mean: Empty Active Active, couldn't classify , no WMI Active, couldn't classify Active, Windows Cluster VIP Alive, not active, not classified Classified Classified, couldn't ide...
Hello All, I'm new in ITOM. Please understand my stupid quistion. I'm trying to discover Windows Servers by Windows MID server.I made Win credential but it doesn't work. I already disabled firewall both MID server and Win host.And also test RDP conne...
I need help to provide a button on top right corner to download list view as excel.I know i can go with export from list cloumn but i need a button. Thanks
Can someone please explain push pull connector and Source and destination concept of Event Management integration. Thnaks,VEER.
How to find the location of CIs in Discovery process and CMDB of Washington DC version on servicenow platform ?
Hi , When i discover CI i move them to Retired. Discovery is changing the back to installed. Can anyone suggest please how to fix this? Thank you.
Hello All, Service-Now seems to be very slow for one particular user and for all the others it is working fine. Not sure what might be the reason. He is having same filters as his team members but for all his tem-members it works fine. When try impe...
Our mid server was initially configured with a MID Web Server endpoint that uses a non-standard port for communication (8081). We also deployed the agent client collector to a few hosts, and were able to communicate with this clients without issue. I...
We have recently started leveraging VMware Cloud on AWS for our Software Defined Data Center environment. We normally leverage Discovery to discovery the VMWare vCenter details and it works great. However we are not able to complete the discovery p...
I used cascading filter for 'Type' as field name and 'alert(em_alert) as table and used filter condition as Source is "abc"(source name), it worked on reports of alerts. But if I want to retrieve 'Metric Name' as drop down for filtering alerts I coul...
Hi @Ankur Bawiskar In Event Management,Event E1 - 7.00(Time of event)---> Alert A1 is generated---> Incident INC1 is createdEvent E2(same event with different message key) - 7.02-----> Alert A2 is generated(secondary alert, since pattern matches whi...
Want to know about the difference between the discovery process and CMDB fields of Utah version and Vancouver version in servicenow platform?
Hi Team, There are some alerts which are not creating the incidents. I have checked the rule, the filter condition of that rule is like Configuration Item -> EMS Type is $(Source Name)(exmple)Configuration Item -> Environment is Pr...
We are attempting to discovery Cisco UCS devices. I have credentials that should be admin on the UCS Manager. So far, our SN instance has been able to identify that the IP is a Cisco UCS via SNMP. Discovery then launches the UCS - HD pattern, b...
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