We are working to implement Certificate Inventory and Management in the near future. in testing, we've run into a challenge. Users with role sn_disco_certmgmt.pki_admin are unable to modify allowed fields on the unique certificate records (cmdb_ci_c...
Hello, We are new to ServiceNow. We are recently adopting a Change request in our environment to use. But I'm having an issue with the tech accessing the Change Request form in their backend portal. Techs have the Itil, sn_change_read, and sn_cha...
Hi Team, While updating event rules I'm getting the below error, can someone help me to resolve this Thanks,Hari
How we create a interactive filter monthly wise ? likeJanuary FebruaryMarch AprilMay----December like this anyone help me ??
Dear ServiceNow Experts, We have a requirement to POST the Incidents created in ServiceNow to BMC Remedy Portal.When trying to connect using POST Method through REST Message API I'm getting the following Error End Point:https://XX-XXXX-api/api/qs/oa2...
hi would need some help as i am having issue in getting the interactions created after scanning the serial number of the laptop using the service portal widget. i understand i need to use the facade function not sure is that true as i have tried to u...
Hello Everyone, I am trying to populate data into choice field from the table and i have no idea how to do this. My issue is: I would want to select the typer of share and when i click on file share in the second choice list i would want to populate...
We are currently using SCCM to pull in assets, and just kicked off a project to begin utilizing discovery. We have a bunch of retired assets that were previously pulled into our instance that are now retired. We're looking for a way to automate chang...
Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...
Hi, Hope you all doing good. Could you please let me know if it is possible to do Service Mapping for SaaS or PaaS applications? 1) Need inputs if infra/app services are managed by client 2) Need inputs if infra/app services are managed by 3rd party ...
Hello All, I need some inputs on below usecase. The alerts are being marked as Maintenance = true when there is any change scheudled for the CI and hence as the rule is active "CI in Change Window" hence that specific alert is not proceeding for inci...
Hi, I am unable to discover the CIs via Discovery schedules. It is giving me an error" Active couldn't classify, No WMI connection", however when I am running the same CI via Quick discovery, it is working fine. Please suggest.
When ServiceNow Discovers Azure, how does Discovery determine the correct ServiceNow CI Type to create? That is, when ServiceNow Discovers an Azure object of type "virtualMachines", Discovery creates a CI of CI Type "cmdb_ci_vm_instance". Some types ...
Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...
Hi,Here is my use case. We are monitoring our Citrix farm. In the farm we have a lot of nodes. We only want to generate an alert if: we have multiple events from the same monitor and it has a different node. example: Event: Citrix node unavailable, w...
