SCCM Integration

[Pranita2]

Hi,

We have implemented SCCM Integration, and observed that "Assigned to" field is not getting updated by the import.

Can anybody help me to get "Assigned to" field get updated from SCCM import?

Many thanks

Pranita

[Harsh Vardhan]

how are you mapping the value ? 

[Service_RNow]

Hi @Pranita 

follow the below links regarding SCCM integration:

https://www.servicenowelite.com/blog/2019/8/4/microsoft-sccm-integration

https://hi.service-now.com/kb_view.do?sysparm_article=KB0748948

http://www.john-james-andersen.com/blog/service-now/servicenowmicrosoft-sccm-integration-demo.html

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy.

Thanks,

[Tanaji Patil]

SCCM never hold an attribute which you can directly map to assigned to. It holds an attribute lastUsedBy (or something similar) which tells you who used it last but then it cannot be used directly into assigned to as a machine can be used by anybody including the owner of that machine. For eg if a laptop is assigned to me and for some reason you use it then it will reflect your name whereas I am actual owner of that machine.

-Tanaji
Please mark response correct/helpful if applicable

[Pranita2]

Hi Tanaji,

Thankyou for your response.

Can you please explain how the below explanation works on "Assigned to" field update by SCCM:

The SCCM <version> Computer Identity transform script attempts to set the Assigned to field in the CMDB record by looking up the name of the user in the SCCM source table and comparing the value with the matching field in the ServiceNow sys_user table. If a match is found, that user is assigned to the record. If no match is found, the Assigned to field is left blank.

The matching field is controlled by the glide.discovery.assigned_user_match_field system property, which is set to user_name by default.

This is mentioned in an article.

Many thanks,

Pranita