Hi, We are facing in issue in our ServiceNow instance that all the XEN servers have been classified as Hyper-V servers. In actual the class should be XEN server. Please provide us troubleshooting steps to so that servers classified correctly in Servi...
We have a newer CMDB and the Server Support & DBAs teams are starting to use our ServiceNow instance. Does SN have a Workspace for Server Support & DBAs teams? They can see the Operational Workspace, but that is for tickets only. We want them to have...
I am trying to develop a flow that creates a legal matter and a pair of associated tasks. The first task requires that an artifact with an attachment before it is allowed to be closed. Once the first task is closed the second task is opened and a not...
Hello, I have a requirement to remove CI records using a fix script based on the object ID containing the Azure subscription ID i.e. /subscriptions/<sub_id>/resourceGroups/ I was thinking about using an array to store all of the subscription ids i.e...
When Metric Name is Node Down for an event it will check for 5 mints if it remains Down than create alert if it come up just ignore the event. How to do this with Threshold as there is only integer values are there for condition.
It appears that the ServiceNow Discovery process is causing most of the duplicates in the communication hardware table. Each time ServiceNow Discovery fetches a configuration item (CI) with the same name, it doesn't update the existing CI but creates...
Is there a way to detect when discovery is encountering new SNMP SYSID OIDs?I ask because if the SYSID OIDs are not setup discovery will try and use either the Router or Switch patterns. This may get a device in to the CMDB but under the wrong class...
Hi, Our server team would like to create reports based on users in local admin groups on servers. Is there an OOB way to discover users in local admin groups on servers? I found an article that describes how to do it but it is from 2015. https://www....
Hi, I am looking is there any way we can discover cloud resources of all the azure subscriptions in a single discovery schedule. we got around 44 subscriptions in a service principal so was wondering if we can do a single discovery for all of them?
Hello All, Is there a system property or other setting to set all dynamic service levels to the same? I know you can select the number of levels in the csdm wizard but is there somewhere to set the levels for all maps currently created? Or would I ha...
About the status update of a server that is registered in Configuration Management (CMDB) from the Service CatalogYou want to be able to create a catalog in the service catalog so that you can update the status of a server that is registered in Confi...
Hello can anyone assist on script, trying to parse MSSQL15.MSSQLSERVER to be Put in table cmdb_ci_db_mssql_instance on instance_name field. this is coming from running process key parameters (running_process_key_parameters) field. I will be using a b...
Hi Everyone we have around 910 service accounts(projects) and 40 data centers in GCP environment. During GCP Discovery, ServiceNow end up creating Availability Zones(915323), cloud Disk Types(481140), Google Datacenters(35510). Data in these tables l...
Hi, I am looking for a recommendation on MID Server Threads and its relationship between Discovery and Event Management. Please can anyone suggest any recommendation how threads and discovery hosts or event management sources are related and if a...
I know how to create direct links to an incident or a request item using the URL navigation format:https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=INCXXXX for incidentshttps://xxx.service-now.com/nav_to.do?uri=sc_req_item.d...
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