I'm very new to ITOM - event management, I hope some one could help me understand below things 1) what details of an alert comes to the service from SCOM for example state, severity, name etc.,. Also will snow get the custom field details? 2)In SCOM ...
Event Management events are not processed. Because such events are not processed, alerts will not be created nor incidents which are created by such alerts.
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What is the solution if events are stuck in the 'Queued.' state?
We are planning to deploy the DMZ MId Server , right now the DMZ is completed with the built process. Can someone help me to know what re the pre-requestees and pre-requirement I have to know before setting up this MID. I was referring to couple of ...
hi Rephrasing my original post. I have certificates which are renewed by 3rd parties and correctly Discovered. This however results in duplicate certificate entries as the expired cert is still in the table with an installed status. I wondered if the...
Hi All, We are trying to run discovery to discover storage, installed SMI-S Service on the Dell Compellent Data Collector. When we run the discovery, we are getting the below error DiscoveryCimWbemServiceIdSensor: WS_ObjectManager{CreationClassName='...
I have a use case for a specific request that needs to have only the listed approver to be able to approve. For compliance reasons, we cannot have a delegate approve for this one request. All other requests in the environment are permitted to have de...
Hello team I have been asked to create BS map of all active CI into my service now table so that he should have the accessibility on the top level let's say we see eyes affected what other applications will be affected with that CI so he would like t...
We have a need to store obsolesence data in ServiceNow for servers running obsolete OS versions. The driver of these requirement is Change Management. The Change process wants to increase risk when the there is obsolete version running the app. So...
I am trying to find out why operational status has been changed by discovery in the following sequenceoriginal state set manually: Operationalnext set manually: NonOperationalnext set manually: Operationalnext set by discovery user: Retirednext set b...
I created a local user and added it to Logon as a service. When adding the user to the service account field in the installer, service account validation failed. Questions : What is the steps to creating the service account? (local and domain) I hav...
My company has 600+ Cisco IP Phones. I have been instructed to add these to the CMDB. I would rather have an automated way to create the CI's. My Mid server can ping every device; however, I am unable to create the CI's as the phones are complete...