Hi Community, We are facing an issue in our ServiceNow discovery of Palo Alto Firewall Device, class of firewall devices changed to IP router. Please suggest the troubleshooting steps. Thanks and regards,Nikhil
Hello all together,Does anybody has anywhere a good Documentation for which Service Graph Connector CIs a Customer needs to consider the Licensing in form of Subscription Units. I know that by the SCCM Graph Connector no Subscription Units seperatly ...
HI There,We have 10 Linux server where 6 are running with SSH version 6.2 and working fine and rest 4 are running with SSH version 7.4 which is showing "SSH authentication or connection failure" error. Could you please advise how can fix this issue?
Change from CAPI to Pattern based DiscoveryHi All, Recently customer asked to Change from CAPI to Pattern based Discovery for Cloud. We followed the process/step mentioned in article (https://support.servicenow.com/kb?id=kb_article_view&sysparm_artic...
We are interested in identifying Cloud PCs hosted in the Microsoft Hosted Network, as well as determining the assigned W365 license to the users. These Cloud PCs are registered as part of the Azure AD environment. Can someone please verify if there e...
Have you ever configured Discovery for NetScaler Citrix ADC?I would like to know how to configure Discovery.With the normal OOTB, Discovery is only available up to SDX.If I set Discovery for NetScaler Citrix ADC in this state,Class will be registered...
Hello! I have cloud discovery set up for several AWS accounts, and this is working properly. I'm wondering now, how can I see the list of VM instances that were discovered under each account. I see the number on the discovery homepage, but I would li...
Hi Team, We have done configuration of Microsoft Azure AD Spoke. Same as "Add user to group" action, there is a requirement to add multiple users to multiple groups at a time. we will get the user/group list from list collection of RITM and those val...
Hi, I am new to the agent client collector, and I have been looking into the security aspect of ACC. 1. What type of encryption is used by the ACC to locally encrypt sensitive data? 2. Where is the encryption key stored? 3. What is considered sensiti...
Hello, I have a Query on Discovery licensing. Currently we are using ITSM only. But planning to implement Discovery.The list price doc says '8$ per subscription unit'. Question:Is is all that we need to by the number of required subscription units?Or...
Hi Experts , I have an agent installed on windows machine with MSSQL instance running on it. I am configuring metric policies , some checks require credentials to login to MSSQL. How can we get these credentials? do we need to provide access to the a...
I fail to setup report related to our Servers.After selected the table, and Run, I see all the servers of our group. But when I apply the filter to have Servers of my country, nothing is shows.Any idea please ?Regards.
Hello Everyone, We want discover storage device but client having challenges to configured SMI credential. Can we discover storage device via SNMP protocol. Any document or reference link.Thank you..!
Hello team, We are trying to discover Windows servers in restricted security zone into ServiceNow CMDB.We have been trying to setup JEA along with Windows team but without luck so far.We have followed all the prerequisite documents and tested this us...
Hello We have a requirment for alert creation rule. create alert only if events still exists as active in 30 minutes and no status as ok is came from moniroting tool. if we recieve an event around 11.00 am with resolution state=new (which is active ...
