SCCM vs Discovery? Do need to use both? can't discovery do what SCCM does?? Please explain with simple example

mallikharjunasw
Tera Contributor

SCCM vs Discovery? Do need to use both? can't discovery do what SCCM does?? Please explain with simple example

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Ashutosh Munot1
Kilo Patron
Kilo Patron

HI,

We use both in our environment. But we don't scan end user device like workstations, Laptop, desktop using discovery.

 

Yes we can do that using discovery but then when you run discovery this laptop, desktop,etc should be plugged or should be ON on the network you are scanning. If the laptop is switched on out side the network then it won';t be scanned. We get this device's via SCCM. We get all details that discovery can give you via SCCM like software installed, Size, SN, ip, macaddress, etc.

 

Check below link for using this together.

https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/discovery/concept/c...

 

When you use both this integration to discover Computer or server's you should make sure that you have proper data precedence rule's in servicenow. Which will decide that wether Discovery should update the device or SCCM should update the device. 

https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/configuration_managemen...

 

Good Links:

 

https://community.servicenow.com/community?id=community_question&sys_id=2f8c8fa5db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=00af762ddb58dbc01dcaf3231f96...

 

Thanks,

Ashutosh

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Ashutosh Munot1
Kilo Patron
Kilo Patron

Hi,

 

Can you close this thread if you got your answer?

Thanks,
Ashutosh