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Hello Experts, I have one Issue like:Problem Statement: Create a problem record if the Incident Reopen Count is 30.Question Is: I have created the problem record on incident form but after 4hrs if same event trigger it will create the new Incident an...
getting 500 server is not operational error while the mid server is up and running ?
Hello all, We have a cusomter who has 18 data centres in total. They're all in different locations within the region. we have scoped around:PROD = 36 MID servers (VMs)TEST = 18DEV = 18 following the best practices model. Customer feels it is bit too ...
Is there a relationship between update sets and stories (agile)? I'd like to have an update set created for each story as it is worked. Is there a way these link together and any way to auto update the update set based on the story being worked on?
Our goal is to build a service map for one of our business services named 'Service123'. We use AWS as our environment and all resources are tagged per 'application'. We have 10 applications tagged and I was able to turn those into a Tagged service w...
Hi Everyone, We are running Prism Central to manage Nutanix storage clusters under VMware and have configured the Nutanix discovery pattern following the below page to discover the lab configuration. VMware discovery is already working well. I have ...
Hello,I am wondering how 'Supported Applications' and 'Capabilities' work together on the mid servers. I am little confused on how workflow activities, flow designers and other Orchestration stuff pick up the mid servers. Does anybody have good under...
Hello. I have a Record Producer that I want to kick off an Incident in some situations and a Request Item in other situations. I believe that I have that part of it programmed and working. My issue has to deal with what displays on the "your reques...
A Manager has created a Visual Task board and its available for him to view. He would like to share this Visual task board to few groups he own. How can we share a visual task board to other users/Groups? Regards, Lakshmi Elangovan
Hi Team,I have recently upgraded to Washington version and I am seeing a issue related to Discover now related link for the server form. When I am going to the windows or linux server form and clicking on the discover now option from the related lin...
Hi, I tried to create an discovery pattern for a network device. I read in a display value of the firmware_manufacturer via SNMP Query. With this name I will set a reference to core_company in CI. If I write the display value in the field via pattern...
Hello everyone, I’m currently going through ServiceNow documentation trying to figure out how event management alert aggregation functions and is indented to function. The problem I’m running into is a lot of the articles are very specific to individ...
Has anyone had issues with services on the service dashboard turning red when there are no open alerts for it? We have seen this several times but it always clears up before we can get on a call with support. So, I am wondering if anyone else has ha...
Hello Experts I have few concerns related to mapped services and their relationship and they are :It will be great help if anyone will answer this.Is there another mechanism which creates the relationships for the mapped app service? Does the paylo...
Hello all, ***DISCLAIMER*** I am truly willing to learn not just asking for a quick fix We implemented Discovery a few months back and brought CIs into our CMDB. However, in attempt to implement service mapping I found the following errors in the dis...
