Scheduled Report Didn't Include attachments

[SnowDEV2]

I have created a scheduled report and attached few excel files to it but when I executed the report recipients are not getting any attachments..

mails sent without attachment?

Does any one come across this issue before?

[zheil]

Have you checked your maximum attachment size setting?

[harikrish_v]

Hi Lathesh,

Goto sys_properties.list, and check the value for this property:- com.glide.attachment.max_size, if its value is below 25, make it as 25. This will make sure that you can attach a file as big as 25 mb in your email. 25mb is the upper limit even if you give a value more than this for the property. Clear your system cache and then try once more, it should work(append cache.do to your instance url like https://myinstance.service-ow.com/cache.do to clear cache)

Thanks & regards,

Hari

[SnowDEV2]

I think this an issue with the below business rule where we had requirement to attach a an attachment when sent from email client but   it is impacting:other functionality. Any idea how to filter this..?

business rule

when: after insert/update

condition: !current.instance.nil()

function appendAttachment() {

      var instance = current.instance;

      var targetTable = current.target_table;

      var gr = new GlideRecord('sys_attachment');

      gr.addQuery('table_sys_id',current.sys_id);

      gr.query();

      while(gr.next()){

              //gs.log('Found a record');

              gr.table_sys_id = instance;

              gr.table_name = targetTable;

              gr.update();

              var task = new GlideRecord(targetTable);

              task.addQuery('sys_id',instance);

              task.query();

              while (task.next()) {

                    task.work_notes = "Attachment " + gr.file_name + " added from Email Client by " + current.sys_created_by;

                      //task.comments = "Attachment " + gr.file_name + " added from Email Client by " + current.sys_created_by;

                      task.update();

              }

      }

[harikrish_v]

Try deactivating the rule and running the report.