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Readiness of MID Server to Implement Service Mapping module

Hello everyone,We’re in the process of implementing Service Mapping in our environment, and I’d like to ensure our MID Server is fully prepared for this purpose. I’m reaching out to gather a comprehensive checklist or best practices from those who’ve...

Can we discover Fibric Extensions [FEX] on Switches?

Hi, We have Nexus 9000 series switches that are being successfully discovered in ServiceNow. However, the FEX devices connected to these switches are not being discovered.Some FEX devices were discovered previously in 2023 on the same switches, but t...

ViniY by Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

Nasuni discovery

Hi Experts, Has anyone implemented Nasuni discovery? Need an idea with how to discover Nasuni device.  Classes, what are the relationship types , attributes, credential type etc. Any documentation and Prerequisites info would be helpful. Thank you.

Doraemon by Tera Contributor
  • 1124 Views
  • 6 replies
  • 2 helpfuls

Resolved! SG AWS key rotation issue

Hello, we have a problem with OOB SG AWS key rotation setup: Exception occurred while rotating keys for SG-AWS-CredentialAlias-Org, Error Message: com.glide.script.fencing.MethodNotAllowedException: Function „setDisplayValue“ is not allowed in scope ...

strahinjast by Tera Contributor
  • 388 Views
  • 1 replies
  • 2 helpfuls

Resolved! Access is denied - MidServer

Hello Community,I am getting the below Error message when I change the Log On As user from Local System Account to a New user.He has Log on as a Service.In the Wrapper_override, I have mentioned, wrapper.name = snc_mid_rn_midwrapper.displayname=Servi...

NajmuddinMohd_1-1751282641800.png NajmuddinMohd_2-1751282685960.png

Reconciliation of Duplicate CIs

Hi, We have the de-duplication records getting closed automatically, but unable to find how exactly they are closed.Are there any scheduled jobs which reconcile the duplicate CIs and close the de-dup tasks? For some reason, I don't find any Scheduled...

Shanti7 by Tera Contributor
  • 578 Views
  • 3 replies
  • 0 helpfuls

Tag cluster definition

Hi ,How to create an exclusion tag cluster definition for customer ID and location ?Can anyone explain.Thanks in advance.

Resolved! Form field update

How to check if any form field is getting updated by integration or discovery or is it manually updated

ayush_g by Tera Contributor
  • 505 Views
  • 5 replies
  • 1 helpfuls

How to enrich an alert with CMDB data after binding the CI?

Hi Guru! I have a requirement from our business who wants enrich the alerts with CMDB data after the alert binds a CI.For example, we would like to enrich the alert with the Support Group indicated into the CI impacted by this alert.I didn't found ho...