Hello Community, We have identified an older installation of the “ServiceNow ITOM/OT SU Licensing” store application in our production environment. Unfortunately, there is no documented history explaining why it was originally installed.Currently, cl...
capability to auto assign P1 priority to a proactive incident when 50% or more devices (Router) at a site location go down.First router down at a site→ Create P2 incident (standard BAU behavior).While Router1 is already down (incident open), Router2 ...
We are currently working on a demo instance to implement and demonstrate the ITOM event management use case, specifically focusing on anomaly detection within event management. My understanding of how to begin this process is limited. I have installe...
Hello , We need to integrate ServiceNow discovery for Azure using Service Graph Connector.I am looking to documents but still need some go ahead as confused 1) Do we need to set up oAuth ? or we simply need Azure Service Principal? for Discovery.2) D...
Hi,Since about a month ago we have an issue with some of the Load balancer services being set to Status=Absent. This happens to load balancer services (cmdb_ci_lb_service) that have not been discovered, which means to me that CI deletion strategy sho...
Currently we are facing issue that CMDB Health Result Task list not showing task on filter field "Last Evaluated on " between october to december but on february its showing tha data . How to get the task details created in between oct to Decembe...
How Poor Change Governance Causes Production Outages https://youtu.be/9TG45NXxjv8
Why 80%+ CMDB Implementations Fail https://youtu.be/-t0a6AMpnZk
Hi All, We have a requirement to set up Syslog probe to send logs from ServiceNow to a server in customer network. We have a MID Server already set up. Please help if you have already implemented this in any of your engagements. Ref URL: https://...
I'm configuring Service Graph for JAMF , As part of the guided set up configure connection , I'm trying to test the connection . As i do that , I'm getting this error - Unable to make a connection to JAMF API call. Please check your credential config...
ITOM Without Service Mapping is Incomplete https://youtu.be/JDzwMYetwpI
Hi All, Has someone passed CIS Service Mapping exam recently this is very urgent
Hi All,I am trying to understand how many MID servers are required to discover 20k laptops once per week. Including Installed Software.There is a really good article about sizing that doesn't mention duration or frequency.MID Server sizing for Agent ...
Hello - We are having an issue that we are working through with support but I wanted to ask if anyone has run into the same issue as us and if you were able to find a workaround. We are trying to discover Oracle CDBs and PDBs and have found that we...
Hello All, We are receiving SolarWinds events labeled as 'Alert Triggered' for high CPU utilization. Since there is no out‑of‑the‑box event type in ServiceNow for High CPU Utilization or High Volume, and because an alert-triggered event is generated ...