Tracking Changes In Production

[Bryan Campbell]

I'm interested in knowing how your servicenow admins are tracking who is making changes to your production instance.   We are running into a problem were defects are popping up on items that were working fine.   We are on schedule where we only push updates to production the first thursday of the month and after speaking with the admin he reports he has not made any changes.   I currently have admin rights so i would like to know what is the best way for me to research this to see if the defects are being caused by the system or a individual person.

An example is our Catalog item for Password resets is now missing the department field but it was there 2 days ago.

Any help is appreciated.

[jcote]

Bryan,

Take a look at the "Customer Updates" table.

You can get there by typing "sys_update_xml.list" into the Type Filter Text field on the application navigator. Appending any table name with a .list will bring you directly to the list view. Also, try appending a table name by .LIST and .form or .FORM and see what happens.

This table captures all customizations that were made in the production environment. Keep in mind this also tracks such updates as reports which are acceptable to be made by an Admin in production. Let me know if you have any further questions.

Hope this helps.