Searching for a Change using an Affected CI

[robbfreeman]

I truly hope I'm missing something obvious here.   In a Change, there is the "Configuration Item" field... that when an item is placed in it - it also populates a row in the "Affected CI" tab of the change.   That's all well and good - and - as long as the CI I'm looking for is the ONE noted in the "CI" field of the ticket, I can search for it.

But what happens in the case of having multiple CIs affected by a Change?   We can easily add more CIs in the Affected CIs tab, but searching for them from the Change list view never finds them.  

I checked a Demo instance to make sure we didn't break anything in our instance and it functions the same in Demo (no manually added Affected CIs will be found when searching for a change from the list view).

Can someone please educate me how to find a change based on a CI that was manually added to the Affected CIs tab please?  

Thanks,

Robb

[mottag]

You can't see affected CIs from the Change list view because, as a many-to-many relationship, they aren't in the Change table.   The closest thing you're going to get (that I know of) would be Hierarchical Lists - ServiceNow Wiki.

[Brad Tilton]

You can't search it from the change list, but it is searchable by searching the task_ci table. If you type task_ci.list into the Type filter text filter in the app navigator you'll get a table that has a reference to a CI and a reference to a task (change in this case). From there you should be able to search.

You could make this a little more palatable to your users by adding a Search by CI module to your change application or something like that.