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Agentic AI use case- Real Time?

Hello Everyone, these days I am practicing Agentic AI and wanted to know few realtime use cases which actually got implemented by someone to their clients, if anyone have some real-time use cases related to ITSM and also let me know how these use cas...

Nitin56 by • Kilo Contributor
  • 625 Views
  • 1 replies
  • 0 helpfuls

Integration with Azure DevOps

We had a connection between ServiceNow and MS ADO for Agile data working and it stopped. The connection in the integration hub says connection failed and provides a socket error (no code). The flow logs do not show what is causing it. I am using the ...

ServiceNow Reconciliation definition: Unable to add fields

Hello friends, Today, when i tried to add the first seen and last seen fields for the Reconciliation definition, its not letting me to add these fields. Should we not add these fields under recon definition. We are using transform map to create/updat...

RahulY00040 by • Tera Contributor
  • 397 Views
  • 1 replies
  • 0 helpfuls

Discovery source and Discovery Dashboard report

Hi guys,I have a problem with the CI Discovery source field.Practically when a record is created by Discovery the field is populated with the value "ServiceNow", while in the case in which it is populated or updated by an external Data source, it is ...

GaetanoD by • ServiceNow Employee
  • 2252 Views
  • 5 replies
  • 0 helpfuls

Test credential false positive issue

When I open any credential record and click test credentials, the pop up to enter in the IP address and the MID appear as usually. However, no matter what IP I put in, it always passes(authenticates) even if discovery is failing due to credentials fo...

SRSkaggs by • Mega Guru
  • 1443 Views
  • 4 replies
  • 0 helpfuls

mid server error

this package require minimum os version windows server 2012 or greater. Provide soution 

SuruchiM by • Tera Contributor
  • 620 Views
  • 1 replies
  • 0 helpfuls

Linux Discovery

Regarding Linux Scan, does anyone have an exhaustive list of the commands that are launched by Service now during the scan ? We are seeking to restrict at the right level the permission of the account servicenow that has full root access with no rest...

Nateu by • Tera Contributor
  • 477 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I test CIM Credential

Hello  We have set up CIM credential Type but to 'test credential' there is no way to test any Target with Port. I tried to bring the related link from UI Action for Type CIM, But then it says Error:This credential type cannot be tested How to deep d...

Nisha30 by • Kilo Sage
  • 502 Views
  • 1 replies
  • 2 helpfuls

Solarwinds service graph connector - stacked switches

Hi community - I recently implemented the SolarWinds Service graph connector but am seeing an issue with Stacked switches. It seems that only one of the nodes in the stack is in the import set. It is usually the master or one slave but there is alway...

Missing events from SolarWinds

Hi, Im using Solarwinds connector to get the Events for alert creation. My stakeholder says that some specific events are not found in ServiceNow . Especially a set of events where NETOBJTYPE starts with UND. Ideally the connector is supposed to pull...