Hello Community,We are investigating an issue related to the Most Recent Discovery (last_discovered) field in the Server table within CMDB/CSDM. The client has observed that this field is updating daily, even for retired CIs, and they would like to u...
Hello Team,There is a Scheduled discovery with user "OOB_MidServer_3".The Mid Server user updated the value of Hardware Status- Retired was InstalledOperational status Retired was Operational. Again the user OOB_MidServer_3 has updated the value of t...
Hi Team, I am new to Event rule and alert management. I have a requirement as mentioned below: (1) I have to create a new event rule and a new alert management rule.(2) Add the following conditions to the new alert rule: CI Class Type = Cloud Service...
We have custom dashboard and requirement is that when agents login then landing page should be that dashboard. How we can configure this based on group or roles.
Hello All,I have built the subflow for alert auto remediation using ansible. I am able to reach the ansible successfully, however extra argument (Alert Node) values are not passing to ansible. Please let me know how we can resolve it. Below snapshot ...
Hello,We are trying to trigger a PowerShell script from ServiceNow.The PowerShell Script is written on the Server which reset the password of the AD User.But, the PowerShell script runs with the MidServer user who has only Log on as Service, it does ...
Hi All,Does anyone knows if ServiceNow can display Events from Dynatrace ?I guess there are 2 options:Forward all events from Dynatrace to ServiceNow ( not a great idea)Federate(ZeraTouch) events - ServiceNow just displays events from Dynatrace inste...
Hello ITOM Experts, How do we discover the applications which are in Saas (NOT Azure NOT AWS for them we need cloud credentials as per standard implementation). They are SSO integrated within our environment but are Saas products. DO ServiceNow ITOM ...
Hi Team, Has anybody done installation on Windows OS where ServiceNow MID server and ELK or any other monitoring tools are deployed as well? Customer is requesting to check if the multiple apps can be installed on single machine to optimize the cost....
Has anyone been able to successfully replace SCOM with the monitoring capabilities of ITOM (ACC)? If you have, how was the experience?
Not a question as such, but it may help someone with a similar issue. We use Cisco Nexus switches as standard for our core switches, and we separate traffic on the WAN and LAN with VRFs. The Network Adapters related table on discovered switch CI's de...
How do i stop credential-less discovery from changing the CI class after discovery?
Hello ITOM Experts, For discovery what should be used and more meaningful ?ServiceNow Cloud Discovery ORService Graph Connector I know the Midservers needed for normal where as SGC does not. But which method is more meaningful in terms of Data ???? W...
In Network Switch pattern I have deleted the step "Insert model to cmdb_ci_ip_switch" but still Discovery is populating/Updating the Product ModelID
Hi, I'm installing a MID server and I've got the error below: I've been searching everywhere for the KB1702427, but I can't find it. I've tried checking the log to see what's going on, but the installer didn't leave any log files. It's strange, bec...
