Resolved! CMDB Data Attributes for Service Offering
We are maturing our Service Offerings. Are there standard data requirements for service offerings in CMDB? We are in a crawl phase, so I am looking for the minimum viable data to start. Thanks!
Forum Posts
How to stop classifier to trigger pattern for each process?
I have a scenario. For IBM DB2 there are multiple db2sysc process running on servers which are numbered like db2sysc 0,db2sysc 1, db2sysc 2 ....and so on. Now the problem in ootb classifier and pattern are triggering pattern for each numbered process...
Virtual Netscalar Citrix Load Balancer Discovery
Hello ServiceNow Community, I am seeking advice on how to best configure ServiceNow Discovery for virtual Citrix NetScaler load balancers. According to the documentation, virtual NetScaler load balancers are not fully supported, and I'm looking for a...
Mid server Service Account - Generating Failed Logged on Alerts
Hello Everyone, 1. During discovery, does the MID Server attempt to use its own service account for authentication instead of the credentials configured in ServiceNow? If so, at what stage does it use the service account?2. Can the MID Server servic...
I have a customer that is asking for the ability to limit a role to be able to manage Event Rules on
I have tried to use ACLs on the em_match_rule table to grant read, create, write access to a specific role and then add that role to a specific group. When I test it and impersonate a user with the role I get this message. "Following page requires ...
Datadog webhook integration
I am trying to send events from Datadog using a webhook integration.I tried the suggested payload mentioned here: https://www.servicenow.com/docs/r/it-operations-management/event-management/datadog-events-webhook.htmlBut the host_name is not showing ...
Location get updated blank for server for cmdb_ci_linux_server list
checked location field got removed under a user name but he says he has not updated it , In order to check audit history it says first updated by Mid server on 18 feb but on 23 feb it updated as blank and shows updated by a user name , how can we r...
Discovery Patterns
Hi Community !, In Discovery I want to know about patterns, Like can anyone suggest real time use case with implementation (step wise), or way to master patterns, I went through Course on ServiceNow University, but it still feels bit confusing ,I wan...
Unable to install plugin sn_atf_tg (ATF Test Generator and Cloud Runner) - "Application not availabl
DescriptionIssue SummaryI am attempting to install the ATF Test Generator and Cloud Runner plugin (sn_atf_tg) on my Personal Developer Instance (PDI) to enable automated test generation capabilities. However, I receive a popup error stating: "This ap...
Resolved! Azure Pipeline discovery using config management on Cloud Admin Portal
We are attempting to discover Azure DevOps pipelines using the Config Management module in the Cloud Admin Portal (CI/CD discovery setup as per ServiceNow documentation). However, no pipelines are getting discovered.While reviewing the logs, we found...
Event-Based Cloud Discovery in ServiceNow: Real Time AWS Infrastructure Visibility
ArticleThe problem with scheduled cloud discovery is obvious once you think about it: you're always behind. You run discovery on a schedule—daily, maybe weekly—and your CMDB is accurate... until something changes.EC2 instances spin up and tear down. ...
Resolved! Palo Alto Firewall Discovery
Hello, I'm trying to discover Palo Alto Firewall devices using OOTH patterns. During the discovery process I'm getting the error Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_firewall_device_palo_alto cannot be created since the...
Adding AS400 to Discovery
Out of box, ServiceNow does not give us the ability to scan and classify AS400 devices. However, if your AS400 administrator is willing to open SSH on the boxes, then you can create probes and sensors to do the work just like as if it was a Unix mach...
No result returned from probe.
I would be very appliciated if someone could help me.I run dicovery and SNMP is returning sysdscr containing hostname, but hostname is null.Any idea how I can fix this? Below is my discovery log.Short Message: No result returned from probe.ECC queue ...
Unable to add to MID server NMAP capabilities
Hi, all I would like to enable credentialless discovery, according and following documentation I have installed nmap on midserver (manually, due to security restriction auto install do not work). Installation of nmap was successful.Mid server is up, ...