Hello team,I am working on a requirement to discover a business service that consists of multiple components. While I am able to discover processes on specific CIs, I am unsure how to handle cases where those CIs connect further to APIs.I would appre...
Hello Community,I have a question regarding Service Mapping. When Discovery creates application services and generates their respective service maps, is there a way to connect one discovered application service to another within a single service map?...
We are currently implementing ServiceNow Discovery for a customer on the Yokohama release.When ServiceNow Discovery runs with valid credentials, servers are discovered successfully. Discovery is able to collect detailed OS-level and network interface...
Has any one used Azure Key vault as a external credential storage in ServiceNow for discovery? I did not find external credential storage plugin separately in ServiceNow store. As per document it says you need to request it through High portal. I s...
Linux server is getting classified as IP Router via discovery as SNMP is enabled on Linux server, I tried decreasing priority of Linux classification than SNMP. Also tried creating identifier for Linux server with priority as 99 and snmp router it ...
As a ServiceNow customer we wish to request that ITOM Visibility patterns for Huawei Cloud Stack (specifically looking at Private Cloud products) be considered for development.Many organizations are considering migrating on prem resources to Huawei C...
Hello! I am using Behaviors for Discovery schedules. For the behavior, we have 2 phases for Functionalities:Phase 1: every other protocol, no SSHPhase 2: SSH only I noticed that during discovery, the Shazzam probe only tries Phase 1 protocols and ign...
Hi all,The prerequisite for ServiceNow discovery is network connectivity (open firewall ports like 22, 135, 443, 5985). We have 50 Servers (Windows/Linux/Solaris) for auto discovery and requested firewall/network team to open the ports (135/22). Do w...
Hi everyone, we are using ServiceNow discovery and before Yokohama Patch 7 we could scan a Devices Webpage and the HTTP Classification Match would find the webpage and then it would kick off the correct pattern to run.Now Discovery is trying to authe...
Hello,We are currently evaluating ServiceNow Discovery for Oracle Exadata / ZFS Rack infrastructure and wanted to check if anyone here has successfully discovered the following components using SSH and/or SNMP, either out-of-the-box or with custom pa...
I recently worked with a client who has a critical inventory of AIX servers supporting their business. Baseline discovery cannot discern between AIX servers, and VIOS servers which are special releases of AIX dedicated to managing IO. This makes it...
Hi All, Anyone please let me know the process and configured required to setup amazon s3 spoke in the Instance and flows along with AWS setupRequirement is to have AWS S3 for migrating all attachments from ServiceNow to Amazon s3 bucket and as well a...
Hi Team,need to create a report..incidents assigned to xyz group between 2pm to 9pm i know it can be achieved through metric table, but dint know the exact details, could you please provide me exact details of creation ? also provide me the exact tab...
We have a requirement to delete CMDB CI records (windows) if they are not discovered after 90 days. This is not applicable for all but differes for few - Unix and ESX CI which comes with 60 days deletion period. Where to set Deletion CI configuration...
I am having trouble with Azure Monitor alerts binding to CIs. The OOTB rule will catch many but some don't bind because the Service Graph Connector doesn't bring in the objects that the alerts are triggered against. So the object_ID isn't found. In...
