Creating SLA
A sla needs to be created which will calculate time different team spends on that incident. But the problem here is every assignment group has different working hour. SLA should stop and pause accordingly. Can this be achieved?
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Forum Posts
CIs are not getting created despite correct payload and IRE simulation
Here is the payload. {"items": [{"className": "cmdb_ci_win_server","values": {"sys_id": "bf0dd0ab3b9c6a10df0f234dfgdwer9"},"internal_id": "59920214-5aaf-4367-9f02-3e583716b486"},{"className": "cmdb_ci_appl_generic","values": {"tcp_port": "","running_...
Linux Discovery failing after successful SSH authentication (gMSA MID Server + SSH Private Key)
Hi Team,I am facing an issue with Linux Discovery using SSH Private Key via a gMSA-based Windows MID Server.1. Current SetupMID Server: AWSMID (running with gMSA account - windows mid server)Authentication: SSH Private KeyTarget: Ubuntu 22.04 serverS...
Resolved! Unable to create alert from datadog event
Hi, i am using datadog and event management integration to integrate datadog alert into ServiceNow. when alert gets triggered on datadog with @servicenow it created event under datadog event table and under events (em_events) but it is unable to cr...
Restricting Dashboard creation in Legal Service Delivery module
Hello, I would like to know can we restrict dashboard creation to few resources and let all the other legal users only view the dashboards shared with them. thanksPreeti
Tag Governance policy
I need to understand and create Tag Governance policy from CMDB perspective.Can anyone help me on this who has previous experience on working on them ?? i would really appreciate your help on this.
Error AADSTS900144: Missing 'requested_token_use' during ServiceNow to Azure Certificate-Based Oauth
Hi everyone,I am currently working on migrating our existing authentication method between Azure AD (Entra ID) and ServiceNow from a Client Secret to Certificate-Based Authentication (JWT Bearer Token).I have followed the standard guides and complete...
Agent Client Collector setting isVirtual to true on physical clients
Hi, Does anyone know why ACC-V 3.0.0 would be setting the isVirtual flag to true. At first I thought it was the BR that runs on the computer table that was seeing something strange, but when I checked the ECC Queue and looked at the payload it clearl...
Service Graph Connector - GCP is getting stuck at VM Instance schedule
Hi, We have installed the SG-GCP plugin, when we run the schedule, the GCP runs fine till storage volume , fetches the details but when it tries to run the VM instance schedule job, its getting stuck at loading and getting cancelled without any erro...
ADME Error: EvaluatorException (new ProbePostProcessor({
Hello everyone,We are running into an issue with the ADME probe. Whenever the Windows Enhanced Application Dependency probe is triggered, we consistently see the following error message. EvaluatorException(new ProbePostProcessor({ /** * Runs...
Help me with the script
CPI 19 CMDB Correctness Add the combined measurement of all CIs in scope to the CPI tab.Data In Sope:Operational Status = OperationalIncorrect CIs are CIs which are Stale or Duplicate:Stale CIs - Most Recent Discovery Date > 30 days from current dat...
Vcenter Discovery Issue
I'm getting an error while running the quick discovery. Please check the below error:Unable to establish connection to https://ab.xxx.xxx.cc/sdk: java.rmi.RemoteException: Exception caught trying to invoke method RetrieveServiceContent; nested except...
I want to hide "priority group" field in express list in service operation workspace
I want to hide "priority group" field in express list filter in service operation workspace
Alert Storm handling
Hello! I would like to understand how you are handling the Alert Storm scenario in your ServiceNow Event Management implementation. Appreciate your expertise and inputs.....thank you ! CheersGuruprasadProduct Architect Consultant - ITOM
Unable to Generate Multiple Alerts for Same Node Due to Message Key Aggregation
For Server node-down events, the SolarWinds team has configured two separate alert definitions and expects two incidents to be generated—one for each respective team (Server & Application team). However, due to the current alert aggregation logic bas...
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