Sending Notification under to a specific user under certain conditions

[alabbas]

Hi Community,

I have a requirement where a manager would like to be BCc'd into every email that goes to their team from the system.

The notifications are generic ie. Send an email to the assigned to when they have been assigned a request. The manager only wants to see their teams notifications.

How would I be able to set an additional criteria that the manager gets BCc'd into the emails when their team is the team selected without effecting the original notification criteria.

I have tried using email scripts but I can't seem to set conditions on when to send rather it sends regardless of the team assigned. I have also tried putting an if statement in the advanced view of the notification, but not working.

Any help is appreciated!

[alabbas]

Just a simple if statement. Am I missing something?

[Ankur Bawiskar]

@alabbas 

did you print what came in current.gbs ?

what is the field type?

are you comparing the correct value i.e. DPS

If my response helped please mark it correct and close the thread so that it benefits future readers.

[alabbas]

@Ankur Bawiskar 

Both are reference fields, yes DPS is the name of the value.

[Ankur Bawiskar · Accepted solution]

@alabbas 

since gbs is reference field, you should compare display value

current.gbs.getDisplayValue() == 'DPS'

If my response helped please mark it correct and close the thread so that it benefits future readers.

[alabbas]

This worked thanks @Ankur Bawiskar