Serial number and model ID is not getting populated by discovery for Linux servers

Nikhil kumar ma
Tera Contributor

Hello Community,

 

We have recently migrated from Probes to pattern in our Production instance. After migrating from Probes to pattern New Linux servers created after Implementation of pattern Linux servers are getting discovered without serial number and model ID.

 

please provide your suggestion\help on the same.

 

regards,

Nikhil

 

 

1 ACCEPTED SOLUTION

SiD2
ServiceNow Employee
ServiceNow Employee

Hi @Nikhil kumar ma 

 

You need to check the pattern log and debug the pattern to see exactly where and why this info is missed.

 

Please mark Helpful / Accept Solution so that it helps others with similar questions.

View solution in original post

1 REPLY 1

SiD2
ServiceNow Employee
ServiceNow Employee

Hi @Nikhil kumar ma 

 

You need to check the pattern log and debug the pattern to see exactly where and why this info is missed.

 

Please mark Helpful / Accept Solution so that it helps others with similar questions.