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Does anybody know of a pre-existing SNMP probe or written one that gets printer firmware version? From my understanding, this is vendor specific and not as trivial as it would seem. Help is much appreciated. Thanks!
A user in our Production instance was attempting to load a new Change, and whilst updating all the relevant fields on the form, the user accidentally entered information into a field which isn't used. The field was Related Service Request (note - thi...
I've been searching the community and the wiki and I have seen several ways that people have said they've done this, but none of them are working for me. Here is my scenario: The request is for the review of an assignment group and will be sent to ...
It's simple Javascript question:I'm looking to find how to check if a caller is not part of a group in a notification. I've successfully used isMemberOf to check for a group but not the reverse.Any help would be appreciated!
Hey guys, I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase. When I click the first time the phase state does...
Hi All, I have query specific to Windows Cluster VIP classifier. One of the IP in our network is detected as Windows Cluster VIP at classification phase.However it do not go further. When I looked around, there are no triggers probes in this classi...
Per my understanding, all the three asset class (Hardware, License and Consumable) tables are just an extension of the main asset table (alm_asset). So any asset record be it hardware or license or consumable should be also present in main asset tabl...
I want my scheduled job to run only on business days.Can I use the schedule 8-5 weekdays excluding holiday in Scheduled job?
Hi ServiceNow Community Developers, I am currently configuring the problem form and one of the fields I have is a vendor field (custom) which is a reference to cmdb_ci table. The display field on the cmdb_ci table is the name. When I click the refer...
Is it possible to have a hint feature on service catalog item's variables?For example, I have a choice list variable and need a hint for each option in the choice list, and as I hover the cursor over the option, a hint would appear in the screen.I'd ...
Hi all, i just got an email from our Telecom Team, with a ZIP File including a lot of MIB and MY Files for our Avaya Equipment.So i searched the Wiki and Community Page how to add this. I found , that i need to go to MID Server -> SNMP MIB, Create a ...
I need to make a lot of changes to a table after moving it under the task table... is there a command you can put at the top of a background script to make it not run the business rules during the updates?I would rather not have to disable them all.....
Hello All,We would like to change the URL of our production instance.Old URL: https://companyprod.service-now.com New URL: https://my.company.comAfter the new URL is created,the old should also continue to work.Please help on what should be done to p...
How do you divide two integer fields to get a value in a separate field? For example, field1=10, field2=5. I want to divide field1 from field2 and have the value in field3.
I want to known average time taken to close tickets in service-now based on department via graph or list.
