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In our Change Request workflows the first step is to get approval from the manager of the person requesting the change. This is being done by using the Approval - User option with ${requested_by.manager} in the Users. This works fine as long as the r...
How does one add themself to the MAINT role?MAINT is hidden from the roles list. You can't search for it. Only way I found it was looking through ACLs and found a clickable link on a row that requires it. I cannot add myself to the role, though. It l...
Hi, I have been tasked with creating a set of operational reports using a base instance of SN which already appears to have deleted/customised all the "out of the box" reports. Is there anywhere I can access those list on the wiki to save me recreati...
HiIs there any document that talks about some best practices around creating roles in ServcieNow?Thanks!
I am trying to discover a device that is on a differen't AD tree than mine. I have an account on that tree that i'm trying to use. I've setup an entry in my Discovery Configurations for the account with a Type of Windows. I then go to discover the de...
I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?
What table(s) holds the values for the Work Notes? To keep it a little simpler, let's just say Work Notes for Incidents. So the activity feed within an individual incident shows all comments and work notes done up until now. For each entry, it shows ...
Hi all you AD/LDAP experts. I have a question or two for you this evening.My filter looks like OU=Global,DC=Corp,DC=One,DC=CoOn top of that I have 6 LDAP OU defintions that each have a different RDN (which is OU=).My question is (since I didn't set t...
Hi everyone,I'm having problems sending a query to the CMDI_CI table and was hoping someone could tell me what I'm doing wrong. The below script is pretty simple. It's an onchange when the user changes a reference field.I have a reference field where...
Hi guys,The requirement is to ensure that a survey cannot be taken twice on the same survey by the same person, thus preventing duplicates in the survey instances.There is a business rule that queries the survey_instance table, and checks against the...
I'm still beginner in service now , my question is what is .do in service now system, i just attached a screenshot about it. i want to know where is the location for that and how can i implement a new module/applicaiton with textboxes, fields and but...
My goal is to execute PowerShell Script (dynamically prepared by a business rule/workflow) on the MID Server without having Runbook Plug-in enabled.I would like to execute a PowerShell Script through ecc_queue message in the same way as we execute pr...
We're getting ready to refresh all of our instances from PROD in preparation for go-live. When we clone, we run through a checklist (which we're still trying to develop out) to tweak those things we know need to be tweaked. Mailbox password, user acc...
I have a workflow with 3 approval workflow activities (see attachment), called Level 1, Level 2 and Level 3 approvals that is kicked off from the Change Request form. All of the approval records are created at the same time, allowing any approver to ...
Having 2 records in my CMDB with identical names, other than one is UPPERCASE and one is lowercase, is not fun.How did these get here and what can be done to prevent this?We don't import this data nor do we manually enter it. It all comes in from the...
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