We have reorganized our IS team and have some questions with regards to how this will change in ServiceNow. Currently we can assign our incidents and requests to several assignment groups, two of those being Desktop & Service Desk. We have restr...
Currently in the process of identifying the data that we will require in migrating data to ServiceNOW and have no idea where I can get hold of the schema.
I have cloned down from my live instance, when I submit a record producer (in any application) it does not submit and it redirects me to service_catalog.do. This all started after i cloned down from my live instance. What could be the problem.
Hello all, I have tried a number of things, but can't seem to populate this reference field. Here is the scenario: This Catalog Item has a reference variable to pull current user from the sys_user table. I have another reference field on the catalo...
I have an UI policy to make the incident state field read only when the state is closed. However I noticed that, in the list view, Im able to change the status from Closed to whatever available I want i.e) when I click on 'Closed' in Incident applica...
There were some changes made recently to the way Discovery handles hostname and domain name for a discovered device. Some customers wanted to revert back to the original way of splitting hostname and domain name so I wanted to share the part of the c...
Anyone know or have a link to Best Practices for cleaning up the system with old transform maps??? Thanks JJ
Hi All, In our project we work with multiple instances, and normally for UAT purpose we do manual discovery for devices for which issues are resolved. However user are regularly updating device credentials on production environment but not on UAT. ...
Is there a way to get the state of the previous task in a workflow ? Just the previous task, the flow has two tasks on it.
Hi Everyone, I'm using scheduled jobs to automatically create account management tasks. There are some that need to be created monthly, some every 3 months and some every 6 months. The monthly option is already set up in the system. I've managed to ...
Hi,How to query a table to fetch a record which has highest value in "opened" field which is a Date/time field?Thanks in advance.
For a little background. On my location table I have a location number that is pulled in from Active directory as well as the location name. I went ahead and created a new field called location name in which I am pulling both the number + name in...
Hello all,I have a little problem where I would like to know the best practice in order to achieve following request. We have recently activated the Discovery plugin to track devices that belong to a certain customer.The Discovery is working great, ...
Hi, Please could you tell me if there is a way to disable tooltips in servicenow ? They are driving me crazy! Thanks,Edward
I have been asked to create a new metric for first call resolution. Currently we use the out of box (opened and closed (no save etc in-between) The business would like to have a First call resolution that is calculated with the following parameters...
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