Service account does not have the "Log On as a Service" right

[Mazin2]

Hi developers, 

I am doing something smple which is I have been trying to install a discovery mid server in my local machine and link it to my developer instance which is a Paris release. 

I created another user in my local machine and I have given it the Log On as a Service right, see below screenshot. 

 

However, the Servicenow mid server installation tool keeps popping up a message that the service account does not have the required right. Any suggestion please??!

Best regards, 

Mazin 

[Ashutosh Munot1]

Hi,

I have seen this issue on personal machines. This worked for me on my windows server 2016 but same issue on personal laptop.

So what i did is installed a orlando version mid server file and allowed it to upgrade and then this was not necessary. Just a workaround.

Thanks,
Ashutosh

[Samyak Jain2]

Hi Mazin,

Your issue is resolved? I am also getting the same error, i followed all steps but it giving me a error why its not installing in local machine. 

I followed the high portal solution also:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0859350

[Mazin2]

Hi Samyak, I hvn't been able to fix it yet. In case I got it done, Ill let you know. 

[David104 · Accepted solution]

Hi Mazin,

I have experienced the same recently on one of our partner demo instances. I tried a couple of different VM's, all with the same outcome.

To get around it, I downloaded the ZIP version rather than the MSI. If you download the ZIP version, you can install it as you would have in previous releases, in which case you can configure and start the MID service and then change the windows service credentials afterwards. When doing it this way, there was no issue with the user being granted 'logon as a service' rights.

It seems that it might be a bug in the MSI installer. I've been meaning to log a ticket with ServiceNow about this. Now that I know it wasn't just something weird on my end, I'll get onto it 🙂

Regards,

David

[Mazin2]

Hi David, 

Its good to hear that You have got the problem fixed on your side because I am still not able to. I'll try it your way and hopefully I'll get it fixed too.

I would also appreciate it if you could just give me your email address. Just in case I needed a little further help, I will drop you a quick mail until I get my stubborn mid server running.

My email is mazin.alikarar@quintica.com

Thank you & regards, 

Mazin