Hi, We have recently enabled Service Mapping on one of our Istanbul instances and we need to map some Business Services. The problem that we are facing is that we already have CIs for those services in the cmdb_ci_service table and those are being ...
Does anybody have any experience integrating Quest's Spotlight database monitoring tool into ITOM Event Management?Quest do not have any solution in this area and no plans to offer anything. It appears that we can query the Spotlight database for ala...
We was able to discover local user with our old discovery tool but struggling to get this information out using the Agent ACC has anyone been able to do this at all? We basically want to pull the last logged on of a device using the ACC so in theory ...
Hello,Can I integrate AppDynamics in ServiceNow only for the Event Management portion? (or) Do I have to make the full integration CMDB & Events since one cannot go with the other?If I can integrate AppDynamics in ServiceNow only for Event Management...
Confiured openshift, as Servicenow recommends, however, i see ssl certificate error, but when i go to the midserver, to look for these parameters: <parameter name="mid.ssl.bootstrap.default.target_endpoint" value="*.service-now.com"/><parameter name=...
Hello Experts, We have observed lately that our discovery schedules that are configured to run as after discovery are not getting triggered immediately after their parent schedule is completed/cancelled. Next schedule takes around 20-30 mins to trigg...
Hi Community I have a mid server, I want to check on which tables that mid server is referenced. The reason behind this is, we have provisioned a new mid server and we want to replace the old mid server with the new mid server. Thanks in advance
Hi, We have an integration with Ansible to create Linux server records in CMDB during deployment much before it is scanned by ServiceNow. It adds just the basic information of name, serial and manufacturer and adds the CI in Install Status of 'In St...
Hi, I'm trying to install mid-server on my home computer (WIndows 10) from my PDI (San Diego) but getting the following error message when trying to open the installer: I have tried to manually install but can't find the installer.bat file ref...
Dear All, Hope you all are keeping well. I have a query with regards to discovery. When the device is discovered, I am able to classify but I am not able to identify the device with the CMDB CI name. However when I check the discovery log, I get th...
When we run discovery schedule for IPs/IP subnet we are getting below errorTerminated the probe because the max timeout was exceeded: 600 seconds.Only 20% of servers from the schedule will get updated rest all will be terminated with the errorBut if ...
HiI have tested the following but seems not work:https://XXXXXXXX.service-now.com/nav_to.do?uri=incident.do?sys_id=-1&sysparm_query=priority=1^incident_state=3^short_description=textIts create the inicident but short description field appears empty. ...
I am trying to discovery CIs on the Azure Cloud, I follow these steps: 1 - On Azure, I created a application with the role Reader. 2 - On ServiceNow, I created a new credential as "Azure Service Principal". 3 - When click on "Discovery Subscritions" ...
Hi Experts, I am using Snmp query to fetch the data from the MIB, When i get the data i am receiving the data in the table form. So i used table instead of scalar to get the data. How can i populate the data in the cmdb_ci_storage_server table in a p...
Context:I have a Dependency Map for this ECS Service. Question: How can I use Traversal Rules to show a direct relationship between ECS Service and Cloud Load Balancer? This means I want to remove AWS Datacenter and Availability Zone from the service...
