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Hello, I had a couple of queries around the Field Mapping. We're currently on Tokyo release and I'm trying to configure Event Management but hitting a few challenges along the way. 1. If I make some changes to the event fields with Event Rules transf...
Team,I remembered there was a link on Partner portal (some where), where you can select the best matching solution for your customer. It was kind of set of questions with drop down lists and answering/selecting different values, you can find out what...
Hi, would anyone know how to check the OOTB mapping for fields in the SG Tanium connector? We added the Last Logged On field to the Tanium view, but it doesn't appear to populate any of the Computer CI fields in ServiceNow. Is there a table where I c...
Hi All, I was asked to implement Vulnerability Response for a client who manages their CMDB in a different ServiceNow instance. The requirement is to sync that CMDB data in the new instance for VR implementation. Also this instance don't have discove...
I understand that ITOM certification has discovery, service mapping, event management, cloud provisioning and governance. Is there any other certification in ITOM?
I'm doing the service mapping and Im getting the below error message. I see that the IP Address and host is in the CMDB, but i dont know how to add it to the service map.Can someone help me please? Failed to identify CI due to the host 14.x.x.x lacki...
While working on service mapping for a particular application, I would try to put a TCP type entry point. but every time it will show me an error. Error Details: Duplicate records found while searching for possible matching endpoints. Will you please...
Hi,Requirement: If there is any open existing alert with the same values, make existing alert as primary and the current alert as secondary. similarly, If the existing alert is closed, the existing alert should reopen and so the incident if another a...
Hi Community, We are facing an issue in our ServiceNow discovery of Palo Alto Firewall Device, class of firewall devices changed to IP router. Please suggest the troubleshooting steps. Thanks and regards,Nikhil
Hello all together,Does anybody has anywhere a good Documentation for which Service Graph Connector CIs a Customer needs to consider the Licensing in form of Subscription Units. I know that by the SCCM Graph Connector no Subscription Units seperatly ...
We are interested in identifying Cloud PCs hosted in the Microsoft Hosted Network, as well as determining the assigned W365 license to the users. These Cloud PCs are registered as part of the Azure AD environment. Can someone please verify if there e...
Have you ever configured Discovery for NetScaler Citrix ADC?I would like to know how to configure Discovery.With the normal OOTB, Discovery is only available up to SDX.If I set Discovery for NetScaler Citrix ADC in this state,Class will be registered...
Hi Team, We have done configuration of Microsoft Azure AD Spoke. Same as "Add user to group" action, there is a requirement to add multiple users to multiple groups at a time. we will get the user/group list from list collection of RITM and those val...
Hi, I am new to the agent client collector, and I have been looking into the security aspect of ACC. 1. What type of encryption is used by the ACC to locally encrypt sensitive data? 2. Where is the encryption key stored? 3. What is considered sensiti...
Hello, I have a Query on Discovery licensing. Currently we are using ITSM only. But planning to implement Discovery.The list price doc says '8$ per subscription unit'. Question:Is is all that we need to by the number of required subscription units?Or...
