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Discovery Schedules for AWS and Azure

We are discovering AWS and Azure cloud resources and servers.  In each cloud provider, we have many service accounts. For AWS, since we have a master account, it appears we can rely on a single discovery schedule to discover cloud resources for all s...

Resolved! ESX server Discovery

Hi All,We are looking for a way to discover ESX servers in our environment through SNMP. Is it possible to get all the details of ESX  through SNMP. If yes, if anyone can help us with the prerequisite or steps for the SNMP discovery of ESX, it will b...

Tanya16 by Tera Contributor
  • 3423 Views
  • 4 replies
  • 1 helpfuls

Discovery status is "Socket is closed" for Cohesity Integration

Hi, I am integration servicenow with Cohesity.I can see cohesity resource are getting created in cohesity table (VMs, Protection Jobs,..) and also Event records are . generated for critical alerts. But Discovery status shows "Socket is closed" and Mi...

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ponranjitha by Tera Contributor
  • 708 Views
  • 1 replies
  • 0 helpfuls

Transformation Failed Error

Hi All, I am importing data in CMDB using Service Graph Connector for Microsoft Azure, with the help of Robust import set transformer. I have received 'transformation error' for few records, rest are processed properly.Attaching the error screenshot ...

File Transfer from ServiceNow to SFTP Server Not Working.

Hello, I'm attempting an SFTP file transfer from ServiceNow to an SFTP server from scratch. I've followed the steps outlined in this article (Article Link), but I'm encountering the following error: 'The Transport Protocol thread failed java.io.IOExc...

_gaurav_ by Tera Contributor
  • 1641 Views
  • 5 replies
  • 0 helpfuls

Threshold based monitoring using agent

Hi Folks, I have installed agents in windows systems, and need to monitor basic metrics like CPU utilization , available space etc. I want to generate events and alerts based on threshold values , for eg if CPU utilization is greater than 90% raise c...

Resolved! Alert Management Rule not executing after executed for once

I wanted to execute alert management rule to run a subflow whenever I receive a new event for an alert. I have provided below conditions but it is not triggering after one time unless alert is closed and re-opened again.Is it mandatory for an alert t...

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gaurav72 by Tera Contributor
  • 2113 Views
  • 7 replies
  • 1 helpfuls

Resolved! Disable CI Class

What is the best way to disable a specific CI class from being discovered outside of the Configuration Console, like network adapters, config files, next hop routing rules, etc...? We would like to stop certain classes from being discovered, and then...

big-m0dem by Tera Expert
  • 3931 Views
  • 10 replies
  • 6 helpfuls

Data collected for GCP cloud discovery

Hello,We are currently in the process of implementing GCP cloud discovery project. I am interested in gaining clarity regarding the cloud resources that will be automatically discovered and populated in the ServiceNow CMDB. While I've reviewed Servic...

Resolved! Storage Discovery in ServiceNow

Team,We are running discovery project & need to discover different type of Storages in ServiceNow. Client have not configured SMI-S but they have native Storage Management Applications. EMC Unisphere 1.3.9.0184 - VNXHUAWEI System Device ManagerHPE - ...

Chaitanya86 by Tera Contributor
  • 3561 Views
  • 2 replies
  • 1 helpfuls