Service Dashboard in Service Operations Workspace

Powshika B
Tera Contributor

‎08-10-2023 06:43 AM - edited ‎08-10-2023 07:05 AM

Hi Team,

 

Since Service Dashboard is related to ITOM, It is based on the severity of alert record. Can we do any configurations to make it as based on Incident record(ITSM perspective) in Service operations workspace?

 

Can someone please explain how actually service dashboard works?

0 Helpfuls
  • 601 Views
1 REPLY 1

Bex
Tera Contributor

‎09-13-2024 07:28 AM

Hi, did you find a solution to this?

 

0 Helpfuls