Service Graph Connector for Jamf - Error: Unable to make a connection to JAMF API call. Please check

[Somnath Shilimk]

Hi,

We are trying to setup Jamf connection using Service Graph Connector. we are following Guided Setup, but while testing connection using 20 records pull, it gives below error.

Error: Unable to make a connection to JAMF API call. Please check your credential configuration

(sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 57)

We did try from Jamf Pro API as well and we are able to generate token.

has anyone faced this kind of issue ?

- Somnath

[Prahlad Kumar]

Hi @Somnath Shilimk,

According to ServiceNow Support:

JAMF Pro API is not stable in our experience, so you will need to continue to use the classic API. Both the versions of query are working in our JAMF lab(SN Internal) environment.

Flow designer will not support the below version of the Jamf query:
/computers-inventory?section=GENERAL&section=APPLICATIONS&section=STORAGE&section=USER_AND_LOCATION&section=PRINTERS&section=HARDWARE&section=OPERATING_SYSTEM&page=0&page-size=100&sort=id%3Aasc`

For ServiceNow customers are advised to use the Classic API version of Jamf.

We're going to stick with the classic API for the time being.  Thanks again for all the input.

Please check this Article, Surely it will help you.

https://www.servicenow.com/community/cmdb-articles/service-graph-connector-connection-issues-trouble...

Please mark Helpful / Accept Solution so that it helps others with similar questions.

Thanks & Regards

Prahlad Kumar
LinkedIn - https://www.linkedin.com/in/prahlad-kumar-92a877117/

[Somnath Shilimk]

Hi Prahlad,

Thank you for responding, do you have ticket number, KB Article where ServiceNow mentions that JamPro API is not stable and continue with Classic API ? 

We do have support account access, it can then help us considering while discussing with our project jamf stakeholders

Regards,

Somnath Shilimkar