Service Mapping Error

[sadhu]

While working on service mapping for a particular application, I would try to put a TCP type entry point. but every time it will show me an error. Error Details: Duplicate records found while searching for possible matching endpoints. Will you please explain why this type of errors are showing and what is the solution to fix this issue?

[johnnyjava]

Service Mapping hates a CMDB full of dupes. What type of app are you mapping? Is the IP and Port you are mapping going to match a cmdb_ci_lb_service entry? Can you check that table, delete any dupes, and rediscover your Load Balancers to get them all back cleanly?

[Mike LHCG1]

I have the same issue with an https entry point when trying to map an application service. I used the entry point provided by the service owner, and it mapped some IIS Servers, but my manager didn't think it mapped everything it should have, so asked me to try different URL/port number combinations to see if any might work. In the process, I accidentally deleted the original method, an https URL. I didn't think was a big deal because I had the URL information to add it back in. When I was out of other things to try, I tried to add the original entry point back in, but I can't. When I enter it and click save, I get the error message - "Duplicate records found while searching for possible matching endpoints". It worked before for this application service, which is the only place this URL entry point has been used, so I don't understand why I can't add it back in. Like you had hoped for back in 2018, I would appreciate some guidance in 2023 on the process for determining why ServiceNow believes there's a duplicate, and how I resolve this issue so I can map the service as it was originally.

[User367757]

Ah, yes, I know that message as I have had this same situation occur before. I started looking directly in the cmdb_ci_endpoint table as well as the extensions which would include cmdb_ci_endpoint_http which is likely where your entrypoint is and hitting the business rule that disallows the dupes.

IIRC, I would just delete them and re-add them. You may need to wait a moment while the delete runs the logic that cleans up and then re-load the page where you are trying to re-add it.

[Mike LHCG1]

Thank you, that helped me to resolve my issue,