Service Mapping Issue - host ABC123 ignored since it is not in operational state

[Navjot Sidhu]

Hi,

I am new to Service mapping and we have an ask to create a Service Map.

While running the Service Mapping, I getting the following error - 

When I open the host in CMDB the operational status for it operational.

Does anyone know which status field should be updated or is it related to something else.

Thanks!

Instance Version - Vancouver

[Maik Skoddow]

Hi @Navjot Sidhu 

it might be due to the new CSDM 4.0 life cycle states. Please check the following article: https://www.servicenow.com/community/common-service-data-model/csdm-4-0-life-cycle-how-to-implement-... 

Maik

[Navjot Sidhu · Accepted solution]

Thanks! the issue was replated to sys_property not avaiable.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0634456

Though it says you need to have it for statuses other than Operational, but when I added this property with 'Operational' status, this issue was resolved.