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Organizational chart and hierarchy / field names?

what is the hierarchy of field names in ServiceNow as they would be related to an organizational chart.   We want to have the org chart translate into SN fields like user - group - department - parent.   New to this so looking for advice.   Thanks in...

Automating login with Selenium

Hello,  I'm playing around with Selenium and I would like to automate the login for my "Hello World".   If anybody has experience with automating ServiceNow testing with the FirefoxDriver, how do we deal with finding the elements in the the iFrame?  ...

Element Descriptor

Element Descriptor is not documented for calgary. Is there any latest documentation available? Prior to calgary I have used below code to get the choice table name from the field element.var gr = new GlideRecord('cmdb_ci');gr.get('254570386f7fcd0095d...

Pradnya6 by Giga Contributor
  • 4082 Views
  • 5 replies
  • 1 helpfuls

Save a change template as a bookmark

Hello,  We had created a change template to be used by our Network Staff.   They asked if there is an easier way to utilize the template rather than creating a new change, rt click to apply template, and then select needed template.  My thought was i...

plehmenk by Giga Contributor
  • 1655 Views
  • 4 replies
  • 0 helpfuls

Resolved! UI policy not hiding field

Hi.  I have just inherited the Service Now admin position as my coworker just left. I have almost no experience in ServiceNow.  On my catalog form I have a UI policy to hide a field but the field isn't hiding. It still shows up.  Any ideas?

e_wilber by Tera Guru
  • 1776 Views
  • 2 replies
  • 0 helpfuls

No Record Found error??

When I try to open an INC in my queue I get error message that says "Record not found" I am not able to delete it as when I search for it , it does not show up in production,but it is in my queue? How do i get rid of this? What happened? Why is it sa...

nikki360h by Kilo Explorer
  • 3176 Views
  • 4 replies
  • 1 helpfuls

MID server really required for web service integration?

Hi All,   I am very new to ServiceNow and very little aware of SN capabilities and its best practices. I need help on deciding MID server is really required for integrating with web services in asynch manner. I have gone through multiple link on wik...

anand_tank by Giga Contributor
  • 2559 Views
  • 4 replies
  • 0 helpfuls

addDays is not working

Hi everyone,I have written the below piece of code.bit it is not working.Can anyone please help me on that.  var time=current.u_meeting_date;   var gdt = new GlideDateTime(time);   gs.addInfoMessage(gdt);//this is coming   var timeupdated=gdt.addDays...

smondal by Kilo Explorer
  • 3976 Views
  • 9 replies
  • 1 helpfuls

Resolved! Adding a field to the smartphone app.

We've recently upgraded to Dublin and would like to roll out the smartphone app to our user to create and manage incidents.   I noticed when I tried to create a new incident that the subcategory field is not present, only the category.   Is there any...

smithro by Tera Guru
  • 2019 Views
  • 10 replies
  • 1 helpfuls

Some questions about VPN and MID server

Hi all,While having a discussion with customer we got a scope of questions we couldn't really get clarified from ServiceNow wiki. Here is the list of questions:About VPN:1) Could you please provide some technical information about VPN implementation ...

eastashkina by Kilo Explorer
  • 4307 Views
  • 2 replies
  • 0 helpfuls

Link to Knowledge article in ServiceNow

Is there a way to but a link to a knowledge article in Service Catalog? I am making a catalog that requires them to read a policy that will be a knowledge article, I would like to build a link to it inside of that catalog. Any Idea's?  Thanks JJ

Jeffce by Tera Expert
  • 6181 Views
  • 5 replies
  • 2 helpfuls

Resolved! applying a condition to a field in an email subject

Hi,  I am setting up a Calendar invite for change requests and an issue (amongst others) I have is adding a field to the email template subject if its populated with yes? the field asking if there is an outage and its a drop down with a Yes/No option...

scottjus82 by Kilo Guru
  • 1199 Views
  • 8 replies
  • 0 helpfuls