Service Mapping not capturing database

Abanoub_Mounir
Tera Contributor

‎06-05-2024 06:53 AM

We are implementing Service Mapping for some services for example: Ansible Controller, the service mapping only shows the load balancer and application server levels but not database level however the database is already discovered and there in the CMDB and it's shown in the dependency view as a "connects to" relationship to the app server and there are no errors in the discovery logs.

Any idea if there is specific configuration we need to check in order to troubleshoot why it's not showing the database?

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AJ-TechTrek
Giga Sage
Giga Sage

‎06-10-2024 03:29 AM

Hi @Abanoub_Mounir ,

 

You must need to check the Read only access on config file available from Source Server (Web or App Server ) to Database Server.

 

If yes then you need to create the connection Section in the App or Web Server Pattern from where you want to showcase the connection with Database.

 

Please check those things, Couple of time OOB connection are not available.

 

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AJ - TechTrek with AJ

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Ashish37
Mega Guru

‎06-11-2024 01:24 AM

Hi @Abanoub_Mounir 

Hi @Abanoub_Mounir 

 

Please check out this thread might help you fix your issue.

 

https://www.servicenow.com/community/itom-forum/service-mapping-for-a-web-application/m-p/939570/pag...

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