Service Mapping on Azure PAAS application

[anand9]

I am implementing Service Mapping for few sets of application services. Few of applications are deployed on Azure PAAS, and we do have Azure cloud discovery running.

I have the entry point URL, but I don't know the underlying host. If I ask application team, they also don't know the underlying host machine for the URL of applications hosted on Azure PAAS.

Without host name, we wouldn't be able to run the service mapping.

I have gone through this doc page where it says service mapping works for Azure PAAS as well, but I fail to understand how it works:- https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/service-mapping/...

All the explanation for service account, discovery on cloud, etc seems relevant to Cloud Discovery. What I fail to understand how Service Mapping discover relevant infrastructure if entry point URL is provided - These URLs don't have host names in it.

Question:- Is running Service mapping for application hosted on PAAS is same as running on IAAS or on premises infrastructure? Isn't there any cloud management API which provides the mapping between Application URL and underlying host machine, so it helps service mapping to run smoothly? How do you get underlying host name PAAS web app URL?

Thanks

Anand

[anand9]

Hello Bryce, Thank you very much for your reply. If the prerequisite for PAAS Service mapping is (Azure) Cloud Discovery, then we are already doing it, which internally it uses Azure Cloud management API to extract the resource details.

However, on your specific comment "These APIs or mechanisms enable Service Mapping to retrieve the necessary information linking the application URL to its underlying host machine.", can you guide me where exactly these information are maintained? I check Azure data collection information, I am unable to find any relevant table which store URL to host name information. I am also unable to find document page which could highlight this mechanism in detail. Since, I am getting error while running Service Mapping against PAAS App URL, I need the document detail to see how it works. Could you please point me to right direction?

[Melissa Berry]

We are having this same issue. Were you able to find out any additional information?

[anand9]

For the specific scenario, the application was built using AKS, which can be discovered and service mapped using kubernetes discovery and then you can use tag based or opentelemetry connectors. However, some application in Azure are built using App service, which I am still trying to figure it out if Azure app service discovery is possible or not.

[SiddharthaS7285]

I'm also trying to use discovery on Azure app services. Can it be done? If yes, please provide me some insights for the same. If not, how can service mapping help in this?