Service Mapping query

Pranita Bahugun
Tera Contributor

2 hours ago

Hello everyone,

I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed to ensure the MID Server can successfully connect to the SaaS platform and build the service map.

Appreciate your guidance—thanks in advance!

 

Thanks,

Pranita Bahuguni

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M Iftikhar
Mega Sage

30m ago

Hi @Pranita Bahugun, 

 

When using a SaaS URL as an entry point, Service Mapping will perform a top-down discovery. The level of detail in the resulting service map will depend on what the SaaS platform exposes publicly. The map will likely include the URL endpoint and any publicly accessible components, but it will not discover the internal infrastructure of the SaaS provider.

 

Here's the guide on how to install MID server:

https://pubs.lenovo.com/lxci-servicenow/servicenow_midserver_install_on_windows

 

and here's the guide on mid server proxy configuration:

https://www.servicenow.com/community/itom-forum/mid-server-proxy-configuration/m-p/963191 

 

Plus, here are the connectivity requirements:

  • Outbound Internet Access: The server hosting your MID Server must have an active internet connection.

  • Firewall Rules: Ensure that your network firewall allows outbound connections from the MID Server host on the ports required by the SaaS platform, which is typically port 443 for HTTPS.

  • DNS Resolution: The MID Server host must be able to resolve the public DNS name of the SaaS URL.

Hope this helps!

 

Thanks & Regards,
Muhammad Iftikhar
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