Service Mapping Rendered UI actions

[Derek19]

Does anyone know where the buttons under Actions are? They look like UI actions but are not listed in  the system definition - UI Actions module.

mapped - applications  -- select a service -- Actions on right side.

[Mannapuram]

@Derek19  I don't see 'Actions' button (may be restricted for Service Mapping Admin), but, I do see the buttons 'Update' and 'Delete Source'. These buttons are triggering API call (found this using the above method I mentioned) to the OOB Business service scripted REST API - "SaBusinessService". These are using Script Include functions configured in the -" BusinessServiceManagerAPI". 

[AJ-TechTrek]

Hi @Derek19 ,

As per my understanding, below will be helpful for this.

1. Look under the Scoped Application: “Application Portfolio Management” or “Application Services”

These buttons are typically introduced by APM (Application Portfolio Management) or Service Mapping plugins.
* Go to:
System Definition > UI Actions
 Switch to the scoped application (likely: APM, Service Mapping, or Dynamic CI Group)
How to switch scope:
* Top right corner → click the gear icon (Settings)
* Change scope to Application Portfolio Management or others related to Application Services
* Then recheck UI Actions

2. Check “Form Context Menu” or “Form Button” UI Actions
In System Definition > UI Actions, apply the following filters:
Table Name: [Your table e.g., cmdb_ci_service or svc_ci_appl_service]
Form Button: true
Active: true
Sometimes the UI Action is scoped to the form type or layout, not globally listed.

3. Check for “Form Contextual Actions” via UI Policies or Client Scripts
If they’re not UI Actions, they may be injected by:
* UI Policies (check for those setting visible fields/buttons based on form state)
* Client Scripts (check for onLoad scripts that inject buttons or trigger workflows)
* Form Layout Scripts (in the sys_ui_section or sys_ui_action customized for APM)

4. Check “Form Annotation” Actions (Form Designer)
Some actions may be exposed via annotations, not true UI Actions.
* Go to: Form Design for the service table (e.g., cmdb_ci_service)
* Look for Annotations or embedded buttons added by form-level configuration or via the Related Lists

5. Check for Flow/Workflow Launchers
These buttons could also be launching Flows or Workflows, and the buttons are exposed via:
* Flow Action Launcher
* Process Automation Designer (PAD)
* Check:
Process Automation > Flows
Workflow > Workflow Editor
Or sys_flow_context for executions tied to these buttons

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Thank You
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