Service Mapping using a CSV file

JJose
Tera Expert

‎07-07-2023 01:25 AM

I would like to service map a complex application service using a CSV file. Could you please provide some links on this topic, specifically regarding how to prepare the Excel sheet for service mapping?

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Riya Verma
Kilo Sage
Kilo Sage

‎07-09-2023 02:00 AM

Hi @JJose ,

 

Hope you are doing great.

 

To prepare the Excel sheet for service mapping, you can follow these steps:

  1. Firslt, ensure your Excel sheet contains the necessary information for service mapping, such as the relationships between different components or services.

  2. Identify the columns in your Excel sheet that represent the various attributes of your application service. These attributes may include service names, dependencies, versions, or any other relevant information.

  3. Make sure the data in the Excel sheet is organized in a logical and consistent manner. This will help facilitate the mapping process.

  4. Once your Excel sheet is prepared, you can import it into ServiceNow using the Data Import functionality. This feature allows you to import data from various sources, including CSV files.

  5. Navigate to the appropriate module or application for service mapping. This may vary depending on the specific version of ServiceNow you are using.

  6. import data or configure service mapping. This will typically be available in the administration or configuration settings of ServiceNow.

  7. Follow the on-screen instructions to upload your Excel sheet and map the columns to their corresponding fields in ServiceNow. This step ensures that the data from your CSV file is correctly interpreted and integrated into the service mapping process.

  8. Validate the imported data and ensure that all the necessary relationships and dependencies are accurately reflected in the service mapping visualization.

 

 
Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,
Riya Verma
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RonLove
Giga Contributor

‎07-10-2023 12:00 AM - edited ‎07-10-2023 10:21 PM

@JJose wrote:

I would like to service map a complex application service using a CSV file. Could you please provide some links on this topic, specifically regarding how to prepare the Excel sheet for service mapping?

Hello

 

  1. Define Columns: Start by determining the columns you want to include in your CSV file. Common columns for service mapping might include service name, description, dependencies, endpoints, protocols, and owners. Customize the columns based on your specific requirements.

  2. Prepare Headers: In the first row of your Excel sheet, create headers for each column. For example, the headers could be "Service Name," "Description," "Dependencies," etc. This will help structure the data in a readable format.

  3. Populate Rows: Begin filling in the rows with relevant information for each service. Enter the corresponding values in the respective columns. You can have multiple rows, each representing a different service or component in your application ecosystem.

  4. Add Relationships: If your services have dependencies or relationships with each other, use appropriate columns to capture these connections. For example, you might have a "Dependencies" column TellHappyStar where you list the services upon which a particular service relies.

  5. Format and Validate Data: Ensure that the data is formatted correctly and there are no inconsistencies or errors. Validate the information entered to maintain data integrity and accuracy.

  6. Save as CSV: Once you have prepared the Excel sheet, save it as a CSV (Comma-Separated Values) file. In Excel, you can choose the "Save As" option and select CSV as the file format. 

Thanks and regards,

RonLove

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