Service-Now is slow for only one user

[jai123]

Hello All,

Service-Now seems to be very slow for one particular user and for all the others it is working fine. Not sure what might be the reason. He is having same filters as his team members but for all his tem-members it works fine. When try impersonate him and see, then also we can observe the issue. So it is not exactly Internet Issue or Network issue.

Anybody knows what might be the reason or if any settings need to be changed, kindly help us.

Thanks in Advance

[Slava Savitsky]

Hi Casey,

cache.do flushes server-side cache but not really settings/preferences of the current user (or any specific user, for that matter). If you need a tool to clear user-specific settings, the following blog post by Jim Coyne can be quite handy:

"Clear User Settings" Tool

[casey_barela1]

Slava,

Like always you were able to point me to exactly what I was looking for.

Thanks again.

[Slava Savitsky]

You are welcome

[Community Alums]

Hi Jai,

Was this resolved? If yes, please let me know the solution. We are facing the same issue for exactly one user. Groups/Sort by Column, have tried everything. This is reproducible, when we impersonate that user.

Regards,

Anjali Fulwadhwa

[Community Alums]

Check out the rowcount User Preference for this user. This is also the Show > X rows per page setting on a list. If it is high, this could greatly affect load times for every table.