Service offerings,commitments, outages and availaibility

[Ruth_Porter]

Hi there,
We have been looking at the ServicePortfolio management plugin with a view to getting availability reports for service offerings using outage records set up on incidents and have some question.
1. It sesm that availability is calculated using outgaes linked to the service offering; can you roll up outgaes form individual cIS to the relevant service offering:
2. Do the entries shown by the module called Availability happen in real time? By that I mean if you add an outage record for a Service Offering should the releavnt entries here reflect it immediately or is doen periodically?
3. Can anyone explain how all these elements fit together?
Thanks in advance for any help, Ruth

[dellamichnavich]

Jean, I'd love to tap into your knowledge on how to roll up services as well.

[jbreitung]

See my response to Ruth today

[ninasgroi]

Hi Jean,

If you'd be willing to share how you've accomplished roll up services, that would be great.

Thanks,

Nina

[jbreitung]

See my response to Ruth today

[kresna]

Hi Jean,

can you explain that how to roll up CI outage to service offering outage to calculate the availability.

Thanks