ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Prevent a specific discovery source from updating a CI

I have a CI that is flipping continuously between two discovery sources (Logic Monitor and ServiceNow). The reconciliation rule is set up for "All Attributes" Discovery source 1. SG- SCCM 2. ServiceNow. The rule is inherited from the Computer class. ...

Khill by Tera Contributor
  • 612 Views
  • 2 replies
  • 0 helpfuls

Relationships between network devices

Hi,I am new to Network discovery, we are trying to discover network devices with SNMP.I did the setting as written in the documentation in ServiceNow ( add the Mid server to ACL and use SNMP v2 and 3 cred).I was able to discover the network device, b...

menasheaka_0-1704698759515.png menasheaka_0-1704698984785.png menasheaka_1-1704699143259.png
menashe aka by Tera Contributor
  • 1122 Views
  • 5 replies
  • 1 helpfuls

Unable to create Case task at sn_customerservice_task table

I kept below condition to validate when a new email is arrived: Mailbox = JunkState = IgnoredReceive type = NewTarget = EmptyUser ID is inactive____________________ (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ ...

SanjuA by Tera Contributor
  • 283 Views
  • 1 replies
  • 0 helpfuls

Network Command Line Terminal Based Discovery Pattern

I am trying to create a pattern which uses SSH connection to a network switch. Idea is to login to the network terminal console and run commands like "show running-config" or "show system info" and then fetch the values from the command output using ...

NikhilSharma_0-1731601561593.png

Not able to select and copy anything in ServiceNow

Last week I was able to highlight info in ServiceNow. And now I can't i get a prohibited sign when i hoover over data in ServiceNow. 1. I have changed browser.2. cleaned out my history on all browsers.3. Cleared out my history in clipboard and restar...

Joe Huizar by Tera Contributor
  • 4682 Views
  • 3 replies
  • 1 helpfuls

How to use Private key in Data Source for SFTP Connection?

Hello, I am trying to make connection to one of the server using SFTP protocol but not able to resolve it. Below is the scenario: 1. Get the file from server using data source & SFTP protocol. 2. I have to use private key only to make a connection us...

WinRM Disabled. Impact on Discovery functionality?

Hope someone can help. I am planning implementation of ITOM Discovery, Service Mapping and Event Management for a self-hosted customer and during initial technical spec discussions regarding MID servers, their infrastructure partner has advised me th...

Discovery - One Identity credentails integration configuration.

Hi Experts!I have a requirement that is to implement Servicenow Discovery, but all credentials are stored in One Identity application. So I want to know If exist a way to integrate Servicenow to One Identity to retrieve all credentials and use them t...

AB6 by Tera Contributor
  • 479 Views
  • 2 replies
  • 2 helpfuls

Service Mapping Pattern Error

Getting below 2 error  Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection The relation contains wrong reference Please suggest...Bikash

find_real_file.png find_real_file.png

Discovery simulator tasks

I want to execute the following tasks! 01: Navigate Discovery02: Validate MID Server03: Run Quick Discovery04: Create Credentials05: Create Discovery Schedule06: Create Windows Only Behavior07: Reconfigure and Test Discovery Schedule using New Behavi...