hi experts i am unable to install ACC on linux server.

CIsco ISE Discovery

HI, I am trying to discover the CISCO ISE in my environment with the SNMP credentials first i got the error as active but not identified for which i put the oid from the payload as <sysObjectID oid="1.3.6.1.2.1.1.2.0" type="SnmpObjectId">.1.3.6.1.4.1...

How ServiceNow can be used to schedule maintenance windows for servers or CI and store that data

Hello,We have a requirement to avoid false alerts/notifications during maintenance window activities which are causing server or application outages. Such activities are mainly patching or server scheduled updates. We already have an event management...

F5 big IP pool service mapping

Hello, A pool is not defined against a virtual server on the load balancer.horizontal Discovery of the f5 load balancer is OK , but there is an issue with the pools against the virtual server on the load balancer. no map is found between the F5 load ...

Service Mapping triggered the horizontal discovery to find the host XXXXXXX, because this host was not in the CMDB. The horizontal discovery failed. See discovery status for more info.

Hi, I have an Entry point and ran Service Mapping but got an errror message like "Service Mapping triggered the horizontal discovery to find the host IP Address(XXXXXXX), because this host was not in the CMDB. The horizontal discovery failed. See dis...

Location field in Cloud Discovery VMs

I would like to populate the Location field for my Virtual Machine Instances. The location appears to be populated in the Azure Virtual Machine (LP) Pattern but it does not get set in the CI.  In the pattern step 14 (Add attributes to VM instance) th...

CIs Discovered with Empty Name and empty fields

Issue:We are seeing empty CIs being created for Linux & Windows Servers. All Fields are empty for them including the sys_created_on & sys_created_by. Doesn't happen each day, but happens intermittently with no definite pattern to it. Items checked so...

Issues with Access Levels for Credentials (for Discovery & Service Mapping)

Hey Everyone,I am looking for some suggestions, inputs on the below. One of our customers has about 2000+ Devices in their Infrastructure across device types such as WIN, UNIX, Network Devices, Databases (DB2, Oracle, SQL), Citrix Servers and Storage...

AWS Discovery difference: Service graph connector vs Credential-less discovery

Hi all, Can someone please clarify the differences between implementing AWS Discovery via the Graph Connector and the credential less method regarding data completeness, real-time data capabilities etc.Setup is different altogether, but is there any ...

SCCM Update into Maintenance Window

Dear Experts,  If someone can guide.  Requirement : Update Maintenance Windows configured in MS SCCM in Maintenance Window in ServiceNow and Vice Versa.  Is this some use case someone has worked upon ?  Regards,Nilanjan

SAS Viya Application Discovery

Hellocould you please tell me how can I discover SAS Viya application, In Service mapping, I have launched a discovery with an entry point, at the end i was able to see Apache/Tomcat Servers , and arelated Oracle DB servers, but no data about viya ho...

Can JEA be used for "workgroup" Windows that are not connected to a domain?

In the documentation for JEA based Windows discovery, ( https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/discovery/concept/microsoft-jea-discovery.html )it mentions that the MID and the target servers must be member...

SLA Actual elapsed percentage

I read a lot of articles and I don't still understand how actual elapsed percentage is calculated. when I see for example the actual elapsed percentage of the one I attached in this post, I don't get it. I found the script include (SLACalculatorNG) t...