CMDB Builder query

Hi, I have created a report using CMDB query builder. After some days I found that report is not showing any data.  Do we have to keep creating queries every time to show in reports?  Thanks.

Event management SCOM 2012 integration and SCOM 2022

Hello, We are integration with SCOM 2012 and event management .Now We have SCOM  2022 instance  also, they are migrating the agents from 2012 to 2022 phase by phase.What is the best practice , do we need to use a separate mid server or  can we can bo...

Credential-less Discovery on Specific Ranges Only

Discovery Pattern: comment out code

Hello everyone,I'm facing an issue with Discovery patterns in a client environment.The client uses the "Linux Server" Discovery Pattern, which includes a nested pattern called "Linux - Storage". The client does not want disks to be discovered, create...

Why are the Others AWS member accounts appearing in ServiceNow discovery even no role configured

Hi All,I have a question regarding credentials-less discovery in AWS using ServiceNow.Let’s assume the following AWS setup:1 Management Account5 Member AccountsHere’s what has been configured so far:First Member Account:Created a new IAM role: SN_MID...

Creating Custom Push Connector for Azure Monitor under Event Management Service Now

Hi, We need to integrate Azure with Service Now using Event Management so I have created a push connector and testing is done we are able to receive the test events. Customer has confirmed first need to start monitoring their SQL servers so please he...

Discovery: Rubrik Server Serial Number missing post discovery

Hello, We have discovered the Rubrik Server using SNMP and post discovery, the serail number is not captured or appears blank. I want to know whether the Rubrik supports the discovery of serial number with a specific SNMP OID. Any suggestions would b...

Installing and Configuring the LogicMonitor Incident Management Integration in servicenow

Hello Everyone, We have a requirement to integrate logic monitor with ServiceNow, which will be a bi-directional integration.Kindly, help me with the set-up and process, best practices (if possible) to be followed while implementing.

I want to integrate below command to get some specific output from Linux servers. ACC has been insta

My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to integrate below command output for all CPU and Memory related alerts. This will help them to identify why this alert is g...

I want to remove the buffer/cache while calculating Memory usage threshold for generating alerts.

My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to remove the buffer/cache while calculating Memory usage threshold and generate the alerts based on this (on all Linux serv...

CI binding using name and environment

Hi All,We are using name and environment as one of the identifier entry for server class. I am in the process of using the name and environment values for CI binding. The problem what I am facing is, if environment contains the value of 'Preprod' the...

Service Mapping: Relationship is not showing with related CI's in the Dependency view map

Hi All, I am working to implement top-down pattern based Service Mapping by taking one Application service as an example to see how Service Mapping is getting created.  I have provided the required entry points and tried to run the service mapping di...

Asset RMA and CI relationship

Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...