Service operation workspace widegts showing error

[AishwaryaS1]

@Daniela @Nikita @Caelan @Darius @janet

Hi, 

I've made the changes to the service operation workspace using related script include from sys_ux_client_script_include and added two widgets in that SOW overview.

The widgets were successfully added in the SOW overview and shows the data as well.

But once clone has been done from prod to dev instance the service operation workspace shows error in dev instance.

Error was like: 

Exception while executing request: null. Exception while executing request: null Check logs for error trace or enable glide.rest.debug property to verify REST request processing. Contact your ServiceNow administrator for more information.

I've added the screenshot below.

[AishwaryaS1 · Accepted solution]

@Bhavya11  Are you sure this error will be resolved by upgrading to the most recent version?

if possible could you please share the snaps of this PRB1764833 article?

[AishwaryaS1 · Accepted solution]

what you did for it? Could you please elaborate more your answer so that I can try it?

[AishwaryaS1 · Accepted solution]

Hi @Bhavya11 which plugin/Application we need upgrade to the 25.3.1?

[Bhavya11]

Hi @AishwaryaS1 ,

It turns out this is related to a recently created PRB (PRB1764833). 

The problem ticket is to be investigated further by Service Now's dev team, but it looks like this issue has been resolved in the latest version of Washington.

Upgrading to the most recent version, 25.3.1, resolved these errors in our instance. 

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[AishwaryaS1 · Accepted solution]

@Bhavya11  Are you sure this error will be resolved by upgrading to the most recent version?

if possible could you please share the snaps of this PRB1764833 article?

[Bhavya11]

yes, in our case it resolved.

[AishwaryaS1 · Accepted solution]

what you did for it? Could you please elaborate more your answer so that I can try it?