Service request form on SNOW

sdhull · ‎05-13-2014

I have created a Service request form on SNOW however the Catalog task is not getting created automatically upon getting the RITM Approved.

I have checked the Workflow part seems to be fine.

Please Help

Uncle Rob · ‎05-13-2014

Just to be sure...

The Request shows that Request Items have been created, but when you drill into the Request Item there's no Catalog Tasks?

sdhull · ‎05-13-2014

Yes. That's true

Regards

Soni Dhull

Desktop II, Service Desk and Desktop IND,

Enterprise Operations Support

Encore Capital Group

Plot Number- 28 P, Sector-44,

Gurgaon 122002, India

U.S. Phone - 1800-825-8131 x Ext 24111

India Phone: 1-866-462-6411 Ext 52111

Email: Service.Desk@EncoreCapital.com<mailto:Service.Desk@EncoreCapital.com>

"Customer First"

Pradeep Sharma · ‎05-13-2014

Hi Soni,

Just make sure that you have attached the right workflow to the catalog item.

Also it will be helpful if you can attach the screenshot of your workflow.

Let me know if you have any questions

Thanks

Pradeep Sharma

sdhull · ‎05-13-2014

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