ServiceMapping implementation/configuration on Dev or Prod instance ?

[Fred Jean]

Hello,

Following similar discussion about Discovery here : https://www.servicenow.com/community/now-platform-forum/discovery-runing-in-production-is-advisable/...

I wonder whether one should configure Services in dev or production instance ? (In a situation where were ServiceNow is not yet in production and we are configuring ITOM and ITSM).

If in production we might require custom patterns for instance where it would then be recommanded to  implement and test in dev then move to production before actually being able to create the service. And also that would involve having a production platform ready with Discovery configured to get all required CIs.

So it would seem to make sense to do everything in dev first but then :

• That wouldn't be consistent with the fact that Services need to be approved by Service Owner, and so that approval would involve giving these Service Owners access to dev platform and also enable outbound email to that they can receive the notification for the approval requests.
• How do me then move the created Services in production as this data and not captured in update sets ?
  Would it means XML exports from cmdb_ci_service_discovered (or cmdb_ci_service_auto ?), sa_m2m_service_entry_point, svc_ci_assoc and what other table content would then be needed ?

How does this usually work ? What is the best practice for Service Mapping ?

Regards,

[AJ-TechTrek]

Hi @Fred Jean ,

You must need to configure and implement the service Mapping and Dev and design and configure the custom pattern and the same you need to move to test to take an approval from customer , then only you should be moved to Prod.

Basically this will increase your manual work as you cant move the ServiceMap or discovery using update sets in Prod or Test, You need to set the discovery and service mapping manually to so maps will be accurate with infra.

Best practices say follow the dev, test and prod as it will help to overcome mess things on prod and you are uploading the correct custom pattern update set and correct data after evaluating all things on dev and Test.

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Thanks

AJ

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[Fred Jean]

Thanks for your feedback @AJ-TechTrek , so you're saying configuration for the service maps should be done in dev, and then done again manually on test and prod ? (that will mean quite a lot of time)
Note that we discover all production environnent on the dev instance.

[AJ-TechTrek]

Hi @Fred Jean ,  

yes exactly you understanding are correct.

i understand that will take much time but this the best process to overcome the issue on production.

also it will help to go with streamline things on prod after testing on Test and Dev Instance.

Thanks

AJ